Norton and Associates
Location
Wilmington, DE | United States
Job description
About Us: Our company is a dynamic and innovative travel company specializing in group travel experiences. We are seeking a Remote Travel Customer Service Representative to join our team. In this role, you will be responsible for delivering exceptional customer service to group travelers and ensuring their journeys are smooth and memorable.
Key Responsibilities:
Provide timely and friendly assistance to group travelers through various communication channels (phone, email, chat) to address their inquiries, resolve issues, and offer guidance.
Assist customers with booking group travel arrangements, including flights, accommodations, transportation, and activities, ensuring accuracy and compliance with company policies.
Create and update travel itineraries, taking into account group preferences, budget constraints, and destination-specific information.
Proactively identify and resolve any travel-related issues, such as flight delays, accommodation changes, or cancellations, to minimize disruptions and maintain customer satisfaction.
Maintain open and clear communication with group leaders, travel coordinators, and suppliers to ensure a smooth and seamless travel experience.
Assist travelers in obtaining necessary visas, permits, and travel documents, ensuring they comply with international regulations.
Stay updated on travel trends and destination information to provide valuable recommendations and insights to customers.
Ensure the accuracy of bookings and travel documents, cross-checking details to prevent errors or oversights.
Maintain detailed records of customer interactions, travel arrangements, and relevant communications in the system.
Team Collaboration:
Collaborate with other departments, such as sales and marketing, to contribute to the success of group travel programs and provide feedback for continuous improvement.
Qualifications:
Benefits:
Job tags
Salary
