Location
Eden Prairie, MN | United States
Job description
Purpose/Scope
Provide support for end-users on all Microsoft Office Products, Windows XP/7, Video Conferencing, Phone equipment and other software products. The Support Specialist assists in Active Directory administration and support of LANs, WANS, servers and other infrastructure equipment
Essential Duties and Responsibilities
- Act as first point of contact for IT Helpdesk requests
- Receive, log, handle and track helpdesk requests
- Maintain asset database
- Provide 1stand 2nd level support and troubleshooting for all IT related problems including hardware, software, phones, printer, etc.
- Redirect unresolved calls to appropriate IT teams
- Take ownership of user issues and follow up to ensure timely resolution
- Write training manuals and provide basic in-house training for MS Office applications
- Provide IT training for new users
- Document and publish resolutions
- Provide support for Active Directory and SharePoint security
- Support a variety of mobile devices
- Support audio visual equipment
- Support all peripherals, printers, scanners, etc.
- Solve basic network and infrastructure issues
- Assist with installation and support of LANs, WANs, server and other infrastructure equipment
- Maintain daily performance of computer systems
- Upgrade and maintain system hardware and software
- Partner with IT Staff to engineer new solutions for Network security and operations
Basic Qualifications
- Associate degree (AA) or equivalent from a two-year college or technical school
- One-year related experience and/or training or equivalent combination of education and experience
Other Required Qualifications
- Knowledge of commonly used concepts, practices, and procedures within IT systems
- Able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the presser of time constraints
Preferred Qualifications
- Four (4) year college degree or equivalent work experience working with various PC's, networks, and software administration
- One (1) year experience working with all types of customers and base needs
- MCP
Physical Requirements
- Work a flexible work schedule, that may include working more than 40 hours a week
- Ability to travel
- Office: Move 25lbs (not for all jobs, reasonable accommodations will be made), work with a computer for extended periods of time
Work Environment
- This position works in an office environment occasional travel to other plant locations; plant, yard and field visits will be required occasionally
- Office: Quiet with some ambient noise, climate controlled, fluorescent lighting
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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