Location
New York, NY | United States
Job description
Role: Tech Lead - Shopify
Location: New York, NY
Job Description:
APPLICATION SUPPORT AND MAINTENANCE
- Lead the transition activities for their respective brands
- Ensure effectiveness of Knowledge acquisitions of the respective Support engineers during Knowledge acquisition phase
- Conduct play back sessions to validate understanding captured during Knowledge acquisition phase
- Ensure technical readiness of Support engineers to cutover from Transition to Steady state
- Design and develop custom Shopify Plus themes, templates, and components based on client requirements.
- Integrate third-party apps and plugins to enhance the functionality of Shopify stores, ensuring smooth operation and optimal user experience.
- Write clean, maintainable HTML, CSS, and JavaScript code to ensure responsive and user-friendly interfaces.
- Customize Shopify Plus features, including checkout processes, shopping carts, and product pages, to meet client needs.
- Optimize website speed, performance, and security to ensure a fast and secure shopping experience.
- Conduct unit testing and debugging of websites to identify and resolve issues, ensuring the highest quality deliverables.
- Should have implemented SEO best practices to improve the store s visibility and search engine rankings.
- Collaborate with designers, project managers, and other developers to deliver projects on time and within scope.
- Communicate with clients to understand their requirements, provide solutions, and estimates, and address any technical concerns or questions.
- Maintain documentation of code, configurations, and integrations for future reference and team collaboration.
- Accountable for Application Support, Maintenance and Enhancements for their respective Brands
- Work closely with COTY brand leaders to understand their needs and ensure they are satisfied with services provided
- Drive up customer satisfaction for their respective Brands
- Lead the technical resolution of Major Issues (P1 and P2 Issues)
- Work closely with the Support engineers and guide and coach on incident resolution , problem management and enhancements being executed
- Drive Brand level improvements through a continuous improvement plan
- Drive IMMI for their respective brands
- Conduct Brand level Daily stand ups and Weekly Status meetings. Prepare and present Key metrics for their respective brands - SLA's, KPI's, Sprint adherence, Code quality, Quality assurance
- Ensure KEDB is accurately updated for Incidents resolved driving down Mean time to resolve (MTTR)
- Accountable for SLA's and KPI's for their respective brands
- Drive Peak event Management along with the Brand leads
- Prioritize and manage several open issues at one time
ENHANCEMENTS
- Drives enhancement pipeline management with their respective brand leaders
- Drives agile ways of working across all enhancement work done for their respective brands
- Review code for enhancements prior to raising pull/merge requests
- Ensure SONAR or relevant tools are run to compile code quality metrics and address any call outs
- Proven experience as a Shopify Plus Developer with a strong portfolio of Shopify Plus projects.
- Experience in designing and architecting the solutions around shopify plus
- Experience with team handing will be a plus
- Proficiency in HTML, CSS, JavaScript, and Liquid (Shopify s templating language).
- Knowledge of Shopify Plus features and capabilities.
- Experience with responsive web design and mobile optimization.
- Familiarity with SEO best practices for e-commerce websites.
- Strong problem-solving skills and attention to detail.
- Excellent communication and teamwork skills.
- Ability to work independently and meet project deadlines.
- Understanding of e-commerce trends and best practices.
- Experience with version control systems (eg, Git) is a plus.
Job tags
Salary
