Arthur J Gallagher Risk Management Services, Inc
Location
San Diego, CA | United States
Job description
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.
How you'll make an impact - Responsible for the day-to-day account management for routine/moderately complex client accounts.
- Manages an assigned book of business and builds, expands, and solidifies relationships with existing clients.
- Leads appropriate resources to address the client's risk/capital management needs.
- Secures existing business and drives the sale of additional services and coverage levels.
- Cultivates relationships with the most senior buyer in the client organization as well as with day-to-day client representatives and buyers.
- Has retention goals for assigned group of accounts.
- May coordinate the work of administrative support and customer service.
- May provide support to an Account Executive and/or a Broker Producer.
- Maintain regular customer relations with Clients.
- Problem solving and coordination of research into escalated and complex Client requests.
- Coordinate and attend monthly outreach meetings with Clients to address any member/ client concerns.
- Coordinate and facilitate open enrollment meetings with Clients, including:
- Schedule and attend meetings
- Train Clients and staff on benefits and related items
- Create and update open enrollment material
- Coordinate, attend and manage trade shows and company events
- Regular travel to Client offices, meetings, trade shows and events
- Supports the Ombudsman with:
- Administrative support as needed
- Release of annual plan rates and changes
- Explanation of annual plan rates and changes to Clients
- Special projects and other duties as assigned.
About you Required: Bachelor's degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience. License required. Able and willing to travel approximately 25% of the time.
Preferred:
- Excellent verbal and written communication skills
- Able to quickly determine critical issues
- Proficiency in Microsoft Word, PowerPoint and Outlook
- Intermediate skill level in Microsoft Excel
- Ability to effectively multitask competing priorities
- Ability to work well under pressure
- Ability to work effectively both individually and in a team-based environment
Behaviors: Excellent verbal and written communication skills. Able to quickly determine critical issues.
Additional information We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.
About Arthur J. Gallagher & Co.
At Arthur J. Gallagher, we fiercely protect our culture. Without it, we are just another company. Every day we live by, "The Gallagher Way", 25 business tenets from which we draw our strength. A multi-national, multi-billion dollar insurance brokerage and risk management services firm, our employees are fueled by teamwork, creativity, responsiveness and doing the right thing simply because it's the right thing.
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