Sr. System Admin (Tier 3 Tech Support) - f49qra0ym3ew
Location
Richardson, TX | United States
Job description
Job Order: Senior Systems Administrator
Our Award Winning Client, a nationally recognized leader in IT and Security services, is seeking a talented Senior Systems Administrator to join their dynamic team. This is a full-time onsite position with paid relocation opportunities.
Must-Haves:
- Experience: Minimum 5 years of experience working for a Managed Service Provider (MSP).
- Cloud Expertise: Strong proficiency in cloud technologies with a proven track record of 5-7+ years.
- Collaboration Platforms: Solid experience of 5-7+ years in collaboration platforms and document management.
- Server and Domain Mastery: Strong background in server and domain management with 5-7+ years of experience.
Nice-To-Haves:
- Certifications: Preferred certifications in cloud technologies, Microsoft, and security. Additional certifications in networking are a plus.
Job Description: Our client, an industry-leading provider of IT and Security solutions, is looking for a skilled Senior Systems Administrator to contribute to three key areas of IT Service Delivery:
Infrastructure Oversight: Responsible for the management and support of servers, collaboration platforms, cloud services, virtual environments, storage, security, and Backup Disaster Recovery (BDR) infrastructure in both on-premise and cloud-based solutions.
Advanced Support: Handle escalations and provide advanced support for service requests, surpassing the capabilities of higher-tier Service Desk Technicians.
Project Collaboration: Assist project and technical alignment teams in implementing servers, collaboration platforms, cloud storage, and BDR infrastructure projects in both on-premise and cloud-based solutions.
Results and Key Accountabilities:
- Efficient resolution of service tickets.
- Prioritize customer satisfaction to ensure clients are content.
- Develop and update documentation of supported systems.
- Leadership responsibilities, including mentoring junior members.
Musts (Traits):
- Genuine desire to provide excellent customer service.
- Ability to prioritize and focus on tasks.
- Proactive initiative, even without direct supervision.
- Effective communication and conflict management within a team.
- Self-motivated to thrive in a fast-paced environment.
Musts (Technical):
- Proficiency in cloud technologies, collaboration platforms, and document management.
- Strong expertise in server and domain management.
- Networking experience.
- Diagnostic skills for technical issues.
- Awareness of key IT services and support tools.
- Efficient typing skills for quick and accurate service request details.
Wants:
- Relevant and current professional IT Certifications, including cloud technologies, Microsoft, and security.
Benefits Available:
- Health Care Plan (Medical, Dental & Vision).
- Life Insurance (Basic, Voluntary & AD&D).
- Paid Time Off (Vacation, Sick & Public Holidays).
- Auxiliary Benefit Offerings (Legal Shield/Aflac).
Company Information: Our Award Winning Client has earned national recognition for delivering top-notch IT and Security services.
Screening Questions:
- Are you legally entitled to work in the USA without requiring sponsorship?
- Will you require sponsorship in the future to maintain eligibility?
- Can you work onsite 5 days per week?
- Do you have experience with the ConnectWise ticketing system?
- Provide details of your experience working in a Managed Service Provider.
- List all relevant certifications you currently hold.
Interview Steps:
- Complete Hiring Cycle (Refer to supporting documentation).
- Explore Company Culture & Perks with an emphasis on creating raving fans.
Company Purpose: To serve our clients by delivering best-in-class IT and Security services that optimize business performance; and to serve the next generation by investing our profits and resources into good works that create, support, and sustain a better world and a brighter future.
Note: Resumes will be kept strictly confidential until we discuss a specific opportunity and mutually agree to proceed. If your experience aligns with our client's requirements, we will contact you promptly to explore potential opportunities.
US Citizenship or Green Card Holders Only.
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