IT Field Services Technician
Location
Laurel, MD | United States
Job description
We have an outstanding Contract position for an IT Field Services Technician to join a leading Company located in Laurel, MD .
** U.S Citizenship is required.**
** Candidates must have and be able to obtain an active Secret security clearance **
Job Responsibilities:
- Provide onsite IT support services for customers to include incident response, delivery, and system set-up of new & repaired computers along with the installation of additional hardware, software, and peripherals.
- Work on primarily Microsoft Windows, Macintosh, and Linux system.
- Research, analyze, diagnose, and resolve issues with customer systems including computer hardware & software, peripheral equipment, and networks using documented processes where available and best practices where not. Perform computer imaging including software & hardware validation and pre-delivery testing.
- Record and create documentation and assist in other team areas as needed.
- Provide first contact resolution for account administration, desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk as needed.
Basic Hiring Criteria:
- Have a Bachelor's degree or equivalent work experience.
- Must have at least 5 years of recent IT-related Tier 2 technician work experience.
- Must have a valid Driver's License and be able to drive company vehicle on and off campus.
- Must be able to obtain and maintain a DoD Secret Clearance
- Must be a U.S. Citizen
- Possess the ability to troubleshoot and resolve technical problems for users, to independently resolve widely varying complex problems using current job knowledge, research, and external resources.
- Have hardware experience to include Intel-based desktops, laptops, and printers.
- Operating System (OS) experience to include Windows and Mac OS.
- Networking experience to include a strong understanding of TCP/IP and DNS; and an understanding of Active Directory and Exchange.
- Are an excellent communicator, are highly motivated and have a strong customer focus with the ability to interface with all levels of staff.
- Have the ability to obtain a Dell Certified Enterprise Engineer (DCEE) certification within 2 months of employment.
- Possess enterprise-level experience with Linux, Windows 10, Mac10.11 and/or iOS.
- Possess certifications: ITIL, A+, Microsoft Certified Professional (MCP), Microsoft Certified Systems Engineer for Windows (MCSE), Apple Certified Macintosh Technician (ACMT), HDI Support Analyst.
- Have software experience with Desktop remote control tools, the ability to troubleshoot Linux operating systems, and/or 2-4 years' experience with system management tools such as Altiris.
- Have the ability to lift up to 40 lbs. unassisted
Job tags
Salary