opentext
Location
Alpharetta, GA | United States
Job description
Job Description #LI-Remote
This is a senior technical support engineer role in the Fortify on Demand team, with a goal to provide the highest level of customer satisfaction. As an Enterprise Support Engineer, you will act as a single point of contact your assigned customers, providing technical support on the Fortify on Demand offering.
The role is to provide expert technical support guidance to customers for the Application Security needs, working proactively to avoid issues and ensuring rapid incident resolution when problems occur. As a Technical Account Manager, you will conduct troubleshooting, gather diagnostics, reproduce problems, diagnose faults and escalate software change requests to Fortify Product Engineering. The goal is to become a trusted support advisor and ensure that customers are successful in their use of their FoD service.
Education And Experience Required
Knowledge And Skills
Good To Have
OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected] . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Job tags
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