Cyber Advisors
Location
Maple Grove, MN | United States
Job description
Service Desk Position Information
Cyber Advisors, Inc. has been the recipient of multiple Top Companies to Work For awards by both Twin Cities Magazine and Star Tribune. Come and join a team where we solve a wide array of technology tasks, build individual skill sets, and have a good time doing it!
We are looking to add a IT Service Desk Technician to our team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base. Our customers depend on us as their technology consultants and you will be expected to play a major role in our growth and success. You will also build your own skill set as you are exposed to many different types of applications, environments, and platforms. We believe a healthy work-life balance is paramount to the success of our team.
Examples of Work Performed
Balance daily work load, answering and prioritizing calls and tickets
Install, support and troubleshoot software and hardware issues remotely
Gather technical information for Engineer or on-site escalations
Be part of rotation responding to after-hours calls and emergencies to mitigate client downtime
Perform on-site dispatches at client sites when necessary
Maintain client accounts with special attention to security on all data and voice systems
Exceed customer expectations of service and know-how on a daily basis
Maintain internal knowledgebase and ticketing information on an ongoing basis
Other duties as assigned
Minimum Qualifications
Education: MCSA or two-year college degree in Information Technology; or equivalent experience.
The Cyber Advisors Service Desk is not an entry level position and will require a combination of skills and experience for consideration.
Experience
Two years related experience with helpdesk/desktop support in a professional environment
Call center or client-facing experience
Preferred Requirements
Strong PC Operating System, hardware, and networking fundamentals
Active Directory: managing user accounts, security groups, and permissions
LAN Fundamentals: file servers, file and folder permissions, print servers
ISP Flow/Outage Fundamentals
Spam Filtering Fundamentals
Data Backup and Restore Fundamentals
Security: identifying and resolving malicious software issues
Benefits Include
Highly competitive pay based on experience
Great opportunities for career advancement
Cyber Advisors fully pays Medical and Dental plan for employee
401k with employer matching
Disability and Life Insurance
Bonuses eligible
Vacation and paid time off
Working with dynamic clients and the latest coolest technology
If you are a hard-working, easy-going and experienced individual with a strong work ethic, we'd love to talk to you.
Must be able to pass a criminal background check and drug screen.
Job tags
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