Location
Brockton, MA | United States
Job description
Toyota Front End Service Manager
Job Requirements:
- Positive attitude, strong work ethic, high level of motivation.
- At least 2 years Automotive Retail Service Manager experience required.
- Toyota or Lexus experience is a plus.
- Reynolds & Reynolds DMS experience is a plus.
- ASE Certification (C1) - preferred but not required.
- High volume service department experience a plus.
- Proven track record in CSI and professional work ethic is a must.
- Strong record of positive Customer Satisfaction results.
- Valid in-state driver’s license with good driving record.
- Submit to and successfully complete Motor Vehicle Record Check, Background Check, and Pre-Employment Drug Screen.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Supervising and monitoring Service Advisors and service drive.
- Answers technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Satisfaction scores at or above company standards.
- Assists in diagnosing vehicle problems.
- Maintaining and growing the service department.
- Oversees administration of warranty claims.
- Oversees training and supervising of service department employees.
- Works with upper management to make service department hiring and discipline decisions. Sets schedules and assigns tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain effective employee relations.
State-of-the-Art Facility:
- Fully Air Conditioned Shop for the hot summer months.
- High Speed Rytec Shop Doors to keep you warm in the winter and cool in the summer.
- Hunter HawkEye Elite Alignment System.
- Computers at each toolbox.
- Hunter Road Force Elite Wheel Balancer, and Brake Lathe.
- Technician Locker room.
- Busy Service Drive.
- Located off Route 24 and Route 123.
Employee Benefits:
- Family Owned
- Tufts Health (50% Company Paid) and Dental Insurance
- 401k Retirement Plan w/ Employer Match
- Employee referral program
- Group Life Insurance
- Paid Vacation & Personal Days
- Employee discount
- Copeland Toyota is committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin.
Job tags
Salary
