Hotel Front Office Manager
La Quinta Inn & Suites Fairbanks
Location
Fairbanks, AK | United States
Job description
Hospitality Associates is looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. Hospitality Associates La Quinta Inn & Suites, operates Comfort Inn (opening soon), and Best Western Chena River Lodge in Fairbanks, Alaska. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!
Responsibilities:
- Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies
- Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
- Hold responsibility for the front desk budget and order any necessary office supplies
- Compile occupancy reports and financial information for the general manager
- Lead operations at the front desk and make sure guests have an exceptional stay
Qualifications:
- Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
- Hospitality experience of at least 1 year is required for this role
- Applicants must have a high school diploma or GED
- Showcase exceptional multitasking, communication, and management skills
- 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
About Company:
Stay with us at our La Quinta Inn & Suites by Wyndham Fairbanks Airport hotel, ideally located just minutes from Fairbanks International Airport (FAI). If you're flying in or out of the area, we offer a free airport shuttle for your convenience.
Job tags
Salary
