Location
Tualatin, OR | United States
Job description
At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.
This position is posted at 2 levels, Senior and Principal. There is only 1 position available to fill. Level will be determined during the interview process.
Senior Technical & Data Analyst or Principal Technical & Data Analyst
Job Function: Technical and Data Analytics
Manages validation, analysis, and delivery of data used to support the Customer Service Division.
Key Job Information
Senior Meter Data Analyst 6516 Grade 7
Career Level: P3 Career Professional
Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external business issues to improve products or services. Solves complex problems; takes a new perspective using existing solutions. Works independently, receives minimal guidance. Acts as a resource for colleagues with less experience.
Key Responsibilities
Data Validation: Reviews and analyzes data used for billing and retail products and services and determines whether it reflects true operational characteristics. Investigates root cause for complex input/output failures and data errors. Reviews multiple data sets from different sources. Leads cross-functional efforts to review and resolve data issues. Builds processes in response to business needs.
Consultation: Serves as a subject matter expert on customer data to metermen, billing, and others. Participates in or leads projects to improve overall data quality. Analyzes patterns to identify data discrepancies. Proactively anticipates issues from system upgrades and proposes solutions. Provides training to newer employees.
Testing and Data: Leads or coordinates testing new technologies with other departments. Determines when new meter data is accurate. Investigates root-cause issues and collaboratively develops resolution.
Error Reports: Reviews data from multiple sources for quality control purposes. Identifies anomalies and determines whether data is corrupt, in error or a normal variation. Researches issues and develops innovative ways to resolve.
Other Duties: Updates and maintains customer information in databases. Develops and maintains departmental operating procedures and makes adjustments as needed. Identifies and implements process improvements. Runs various reports and groups data to enable finance reporting.
Education/Experience
Requires a bachelor’s degree in computer science, business or other related field or equivalent experience.
Typically, five years in utility operations (e.g., billing), IT, technical operational support or other related field.
Knowledge and experience with coding, configuration, and software development.
Understanding of the business acumen as it relates to billing and revenue.
Prior experience leading projects.
Competencies (Knowledge, Skills, Abilities)
Functional Competencies
Intermediate knowledge of systems used in department.
Intermediate knowledge of coding, configuration, and software development.
Intermediate knowledge of utility distribution system
Intermediate knowledge of PGE billing processes.
Intermediate knowledge of system interface protocols, web tools and database concepts. Intermediate knowledge of accounting and economic principles Intermediate skills in customer focus.
Intermediate skills in enterprise/business awareness.
Advanced skills in problem solving.
Advanced skills in collaboration and relationship building.
General Competencies
Intermediate skills in business process relationships.
Intermediate knowledge of utility industry. Intermediate skills in organization and prioritization. Intermediate skills in project management.
Intermediate skills in customer focus.
Principal Technical & Data Analyst
Job Function: Analytics. Manages validation, analysis, and delivery of data.
Key Job Information
Principal Meter Data Analyst 6517 Grade 8
Career Level: P4 Specialist Professional
Requires specialized depth and/or breadth of expertise Interprets internal or external business issues and recommends best practices. Solves complex problems; takes a broad perspective to identify innovative solutions. Works independently, with guidance in only the most complex situations. May lead functional teams or projects.
Key Responsibilities
Data Validation: Oversees review and analysis of data used for billing and retail products and services and determines whether it reflects true operational characteristics. Investigates root cause for highly complex input/output failures and meter communication errors. Leads cross-functional efforts to review and resolve data communication issues. May assign and direct data validation work. Proactively anticipates needs and builds and implements processes.
Consultation: Serves as companywide subject matter expert on meter customer data. Participates in or leads projects to improve overall meter data quality. Analyzes patterns to identify discrepancies. Proactively anticipates issues from system upgrades and proposes solutions. Assigns work to other employees and provides coaching, feedback, and training.
Testing and Data: Leads or coordinates testing new technologies with other departments. Determines when new data is accurate. Investigates root-cause issues and collaboratively develops resolution.
Error Reports: Reviews data from multiple sources for quality control purposes. Identifies anomalies and determines whether data is corrupt, in error or a normal variation. Researches issues and develops innovative ways to resolve. Leads cross-functional teams to resolve.
Other Duties: Oversees the maintenance of customer information in databases. Develops and maintains departmental operating procedures and makes adjustments as needed. Identifies and implements process improvements. Runs various reports and groups data to enable finance reporting.
Education/Experience/Certifications
Requires a bachelor’s degree in computer science, business or other related field or equivalent experience.
Typically, eight years in utility operations (e.g., billing), IT, technical operational support or other related field.
Competencies (Knowledge, Skills, Abilities)
Functional Competencies
Advanced knowledge of systems used in department Intermediate knowledge of coding, configuration, and software development.
Advanced knowledge of utility distribution system.
Advanced knowledge of PGE billing processes.
Advanced knowledge of system interface protocols, web tools and database concepts.
Intermediate knowledge of accounting and economic principles.
Advanced skills in customer focus.
Advanced skills in enterprise/business awareness.
Advanced skills in problem solving.
Expert skills in collaboration and relationship building.
General Competencies
Advanced skills in business process relationships.
Advanced knowledge of utility industry.
Advanced skills in organization and prioritization Advanced skills in project management
Advanced skills in customer focus
For both Levels
Physical and Cognitive Demands
Cognitive Level Substantial: Consistent use of logic or scientific thinking to define problems, collect information, establish facts, and draw valid conclusions (for example, engineer, HR director, plant manager, etc.).
Ability to adhere to set response times, deadlines, and time-sensitive tasks.
Ability to follow accuracy standards.
Ability to follow through on decision-making tasks.
Ability to interact effectively and collaboratively within a team environment.
Ability to communicate and problem solve when under stress.
Ability to respond and adapt to frequent change.
Ability to accept and demonstrate self-awareness when provided constructive feedback.
Ability to discern feedback and acknowledge ownership of areas of improvement.
Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks.
Ability to successfully collaborate with peers, managers, and others within the organization. Demonstrates sound memory.
Ability to process new information to be applied consistently to work tasks.
Schedule/Attendance
Ability to work long hours Ability to work a variable schedule Ability to report to work and perform work during periods of severe inclement weather Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance [for part- time positions, change to part-time attendance]
Physical Capabilities
Driving/travel/commute: Daily within service territory - Frequently (at least once a week or more)
Computer use (use computer regularly for entire work shift)
Office Environment
#CU-LI1
Compensation Range:
$85,500.00 - $169,875.00
In addition, this position is eligible for a performance-based incentive bonus. Actual total compensation is commensurate with experience, skills, and education
PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here ( .
Join us today and power your potential!
Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.
PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.
PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Talent Acquisition Specialist (Recruiter) associated with the job posting. You may also make this request by contacting [email protected] or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process. Our Diversity, Equity & Inclusion (DEI) team is also available for support. You can contact them at [email protected] .
To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.
At Portland General Electric, we’re innovators, builders, and achievers. We’re committed to powering our customers’ potential and making a difference for our community and the planet. Today, that commitment includes developing an intelligent and resilient electric grid, electrifying transportation and de-carbonizing the energy sector.
We’re proud to deliver an exceptional experience to help our customers thrive. Our mission is to make clean, reliable and affordable energy services available to all. We obsess over serving customers and are committed to growing employee career paths with purpose. Equity and inclusion are core business values; we celebrate our differences and are committed to developing teams that reflect the communities we serve.
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