Help Desk Technician

Location

Texas | United States

Job description

Summary

Your role in our mission

• Serve as the first point of contact for customers seeking technical assistance via email or through ServiceNow incident tickets
• Perform remote and on-site troubleshooting through diagnostic techniques and asking pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Direct unresolved issues to the next level of support personnel
• Record events and problems and their resolution in ServiceNow incident tickets
• Follow-up and update customer status and information
• Identify and suggest possible improvements on procedures

What we're looking for

• Serve as the first point of contact for customers seeking technical assistance via email or through ServiceNow incident tickets
• Perform remote and on-site troubleshooting through diagnostic techniques and asking pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Direct unresolved issues to the next level of support personnel
• Record events and problems and their resolution in ServiceNow incident tickets

What you should expect in this role

All US locations will be considered. This is a remote position. 

Video cameras must be used during all interviews, as well as during the initial week of orientation.

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Job tags

Salary