Customer Service Representative (On-Site

Location

Vancouver, WA | United States

Job description

Kohler | Pacific Bath is looking for a Call Center Representative to join our Call Center team in our Vancouver, WA location!

Come and work with one of the  GREATEST  names in business today,  KOHLER!

The award-winning Pacific Bath is the exclusive dealer in Oregon, Washington, Nevada, Arizona, Utah and Illinois for KOHLER's LuxStone Walk-in Showers and Walk-in Baths.

Customer Service Representatives handle inbound and outbound calls regarding multiple products to schedule appointments for our sales teams to make in-home sales presentations. They will be responsible for addressing price questions, objections, and requests for more information to successfully secure appointments. This is an on-site position in our Vancouver Call Center. Come join a fantastic team in a great environment!

Why work at Pacific Bath:

• Competitive Pay: Starting wage $20/hr with bonus potential up to $500 per month! (Full pay range for this role is $20 - $28/hr)
• Health, Dental, Vision, Disability & Voluntary Insurance
• 401K Matching, Paid Vacation & Paid Holidays
• Hiring immediately

Benefits

Insurance : Medical insurance (PPO plans), vision insurance, dental insurance, voluntary life insurance, and disability insurance (STD, LTD), Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance. Healthcare Flex Spending Account , Dependent Care Flex Spending Account.

Retirement Plans : 401k.

Paid Holidays : New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Eve, Christmas

What You'll Do:

• Provide exceptional customer service by answering incoming calls from customers promptly and professionally, ready to uncover their needs and schedule a consultation with a product expert.
• Ensure accurate entry of all appointment and customer information into the CRM system.
• Make outbound calls to potential customers to follow-up on various initiatives.

What You'll Bring:

• 2+ years of call center and customer service experience.
• Exceptional verbal and written communication skills with the ability to speak clearly and concisely over the phone.
• Exceptional multi-tasking skills (talk and type simultaneously) with the ability to manage high volumes of inbound and outbound calls in a timely manner.
• Expertise in overcoming objections and solving problems.
• Weekend availability preferred!

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. At this time, our company is unable to sponsor or take over sponsorship of any employment Visa.  

If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]  

Job tags

Salary