Customer Growth Associate

Location

Hackensack, NJ | United States

Job description

OnScent is a disruptive new force in the fragrance industry founded on decades of experience. We invest the expertise, creativity, and relentless commitment to operational excellence that product innovators require through a partnership model based on trust, transparency, and mutual success. OnScent is seeking a Customer Growth Associate ( CGA ) who will work with the emerging account team on-site at our Hackensack, NJ innovation and sales center.

This CGA opportunity is ideal for an energetic individual who is ready to embark on a scent-sational journey as a sales lead generator. In this position you will be enabled to unleash your potential in the captivating world of fragrances. At OnScent, we believe in the power of scents to evoke emotions and memories, and we're seeking enthusiastic individuals to bring our exceptional fragrances to a broader audience. You will focus on outbound sales strategy by contributing to the generation of new sales within OnScent. You will be responsible for moving sales leads through a sales pipeline by contacting, qualifying and scheduling sales appointments for qualified prospects. The CGA must be a driven individual with a desire to succeed through excellent communications, superior people skills and a strong work ethic. Must also be comfortable handling rejections and moving on to the next opportunity. The goal of the CGA is to schedule high-quality sales appointments for OnScent's sales team to assist them in winning new business.

Responsibilities include but are not limited to:

• Proactively engage in cold calling activities to generate new sales opportunities and expand the customer base.
• Promptly respond to generated leads in a timely manner using provided conversation guidelines and qualifying questions.
• Prospect new business opportunities by using OnScent provided lists and contact information.
• Assist in onboarding new clients by providing necessary information and support, fostering a positive experience.
• Learn about OnScent products and be able to provide and answer questions about our products.
• Establish or schedule appointments with interested and qualified prospects with the respective Account Executive.
• Utilize SalesForce and HubSpot to manage and organize leads efficiently, facilitating a seamless transition from marketing lead to sale lead.
• Ensure timely and efficient entry of prospect's information into SalesForce.com.
• Keep up to date and accurate record of qualified leads with all relevant information noted.
• Perform other duties as assigned.

Qualifications:

• Bachelor's Degree in Business, Marketing, or related
• Some experience as a tele-sales representative or other sales/customer service role, or a strong educational background in sales or related major, highly desired
• Demonstrated excellent communications and interpersonal skills
• Have a basic knowledge of prospecting and ability to learn fragrance product requirements and how customers purchase product.
• Must be able to handle rejection and move on to the next opportunity, and mindset to go the extra mile to hit sales quota and facilitate future sales.
• Experience with sales cadence tools, such as SalesLoft, a plus, but not required.
• Proficiency in MS Office: Word, Excel, PowerPoint, TEAMS.
• Familiar with NetSuite, Sales Force, Sales Loft and other CRM systems

OnScent is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or veteran status.

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