Quality Assurance Analyst

Location

Syracuse, NY | United States

Job description

The team at SIDEARM provides the technology platform that powers the official websites, mobile apps, statistical integration, live audio and video streaming, and e-commerce platforms of more than 1,600 collegiate athletic partners across the nation. 

We’re a passionate mix of technologists, creatives, and strategists that care deeply about the products we create, and the people we create them for.  We stand at the intersection of sports and technology, and are constantly innovating and evolving our products to deeply integrate the industries and provide exceptional products for our partners and their fans.   Our team embraces a casual and collaborative work environment that moves at a rapid pace, where all team members are deeply involved in the success of our products and services. 

We're fortunate enough to be trusted by some of the biggest brands in the industry, including 300 NCAA Division I programs, and over 55 of the 65 Power 5 athletic departments.  We are proud that the work we do is experienced by millions of sports fans each year.  

We are actively accepting applications for a Quality Assurance Analyst to join our QA team.  In this role, you’ll focus on executing quality assurance tests for SIDEARM’s websites and mobile apps.  

Responsibilities:  

• Execute tests that help shape the fan experience across several of SIDEARM’s digital products.  This includes websites, mobile and OTT applications, and various digital product integrations.
• Test, identify, and isolate bugs and clearly communicate to test leads, developers, and other teams involved in the process.
• Work closely with the QA team to define and write test plans and test cases.
• Investigate reports of product quality issues and ensure resolution in accordance with company guidelines and regulatory requirements.
• Develop or update procedures for capture, investigation, and documentation of product complaints.
• Document quality assurance activities with internal reporting and audits.

Our Ideal candidate:  

You are detail-oriented. Our ideal candidate notices the little things, the big things, and everything in between. You are organized and focused while considering all aspects of a project.  

You are a communicator. You’ll be communicating with team leads, developers, support, product, and project managers alike. You will immerse yourself in the SIDEARM culture and be an active member of the SIDEARM family.  You are curious, collaborative, and have strong verbal and written communication skills. 

You are a problem solver. You are an analytical, disciplined, and creative problem-solver committed to driving quality forward. You can triage problems, prioritize, and propose solutions. 

You enjoy learning.We are a technology-focused organization that is constantly evolving our products, services, and work processes, learning together in how we can produce the best for our clients.  

You are accountable. SIDEARM is a team of various talents and responsibilities, all working together to build products that connect with our clients and fans. Every member of our team works cohesively to solve problems and complete the task at hand. 

You are flexible. With more than 1,600 collegiate athletic partners, every day is a new opportunity to experience and grow as a valuable team member. Our ideal candidate is agile, looking for a challenge, and can multitask.  

 
 Minimum Requirements:

• 2+ years of experience in hands-on testing websites / mobile applications
• Bachelor's degree
• Genuine interest in the quality assurance field, bug identification, and bug isolation
• Advanced knowledge and familiarity with a host of digital products including but not limited to websites and mobile applications.
• Commitment to quality in the software development process and products
• Demonstrates strong written and verbal communication skills
• Able to work collaboratively with a growing team
• Commitment to SIDEARM’s core values of Care, Efficiency, and Innovation

We’ll be extra impressed if you have:  

• Knowledge of automated QA and testing tactics.
• Knowledge of content management systems.  Experience with the SIDEARM CMS is a big plus
• Knowledge of HTML/CSS
• Fundamental knowledge of the QA process, Agile, and the software development lifecycle
• Understanding of agile/scrum methodology and how QA functions within it

Pay Transparency

The approximate base pay range for this position is $50,000 to $55,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Individuals may also be eligible for an annual discretionary bonus and/or sales compensation. Actual compensation may vary based on factors including but not limited to job-related knowledge, skills, and experience as well as geographic location.

LEARFIELD offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability and Other Insurance Plans, Flexible Paid Time Off (including Parental Leave), Paid Holidays, 401(k), and Short/Long Term Disability.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. LEARFIELD is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity.

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