Clinical Intake Coordinator
Location
San Mateo, CA | United States
Job description
VyncaCare is a fast-paced, fun and entrepreneurial environment. We are incredibly passionate about transforming end-of-life care. Our entire team has a strong commitment to caring for each other and those we serve. VyncaCare is a mission-driven organization with a team working
together to improve the lives of individuals living with serious illness and their families. We work together to achieve success through our core values: Excellence, Compassion, Curiosity and Integrity.
About This Role
The Clinical Intake Coordinator is an integral member of the ECM care management team. In this role, the Clinical Intake Coordinator works directly with clients to understand their needs and then connect them to the correct resource on our primary care management team. The successful candidate will be personable and professional via phone, able to quickly review medical charts and understand medical conditions, provide person-centered care, prioritize tasks effectively to support client engagement, and be motivated to help high need individuals with complex care needs. This is a remote position.
Essential Job Duties/ Responsibilities
Remote [technical] care management duties performed through HIPAA-compliant hardware and software: - Communicate critical information and client preferences to the care team for personalized care planning
- Conduct outreach to newly enrolled clients and log activity in the Client Relationship Management (CRM) system.
- Assist clients in completing a psychosocial assessment and care plan with goals of care
- Review medical charts and document client medical needs and suggested interventions
- Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
- Attend weekly Team Operations Meetings
Essential Organizational Duties
- Works at all times within the policies and guidelines of the company
- Ability to use video conferencing consistently
- Ensures effective use of resources
- Plays an active part in the development and maintenance of good relationships with all who have business with company
- Respects at all times the confidentiality of information covering patients, staff, and volunteers, and is HIPAA compliant
- Promotes the company’s philosophy of compassionate communication towards all patients, relatives, visitors, and coworkers
Qualifications
- Licensed Vocational Nurse/Licensed Practical Nurse in the state of California, Licensed Behavioral Health Care Professional, or Social Worker preferred
- 3+ years experience in healthcare; preferably working with vulnerable populations
- Experience working with complex care clients and ECM Populations of Focus
- Experience with Athena Health and Health Gorilla preferred
- Excellent oral and written communication skills required
- Positive interpersonal skills required
- Must have general computer skills and a working knowledge of Google Workspace, MS Office and the internet
- Spanish-English bilingual preferred
Job tags
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