CBRE
Location
Harrisburg, PA | United States
Job description
Senior Account Manager
Job ID
147800
Posted
19-Dec-2023
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Arlington - Texas - United States of America, Dallas - Texas - United States of America, Garland - Texas - United States of America, Irving - Texas - United States of America, Plano - Texas - United States of America, Remote - US - Remote - US - United States of America, Richardson - Texas - United States of America
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a significant contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, demonstrating the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
About the Role: As a CBRE Sr. Account Manager, you will oversee a team responsible for delivering all key client commitments. This is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization's goals and strategies.
What You’ll Do:
Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
Consult with Sr. sales professionals to define complex project requirements. Investigate various approaches to attain end results. Develop action plans for high-potential risks. Ensure the team implements in a timely manner.
Obtain and coordinate resources needed to service projects and build strategic operational plans.
Responsible for the management of sales, and relationships with large and high-profile clients. Identify latest sales opportunities and improvements within existing accounts.
Review service level performance reports to ensure client service levels are met and exceeded.
Troubleshoot escalated open issues and tasks, working closely with both Sr. level internal and client cross functional teams. Serve as a Subject Matter Expert for key systems and processes for projects.
Direct the client and project team regarding the scope of work and responsibilities. daily performance and ongoing delivery against contractual obligations
Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
Identify and solve technical and operational problems of complexity.
Understand and recognize the broader impact across the department.
Improve and change existing methods, processes, and standards within the job discipline.
What You’ll Need:
Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Extensive organizational skills and an advanced inquisitive mindset.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Why CBRE?
CBRE prides itself on its RISE values of Respect, integrity, Service and Excellence! CBRE is the global leader in commercial real estate services and investment. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.
CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Sr. Account Manager position is $85,000 annually and the maximum salary for the position is $100,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.
CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
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CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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