CiraInfoTech
Location
Albany, NY | United States
Job description
Location : 110 Watervliet Ave, Albany NY (on-site for five days a week. Remote work is only allowed for off- hour user support)
Duration : 12 Months contract
Job Purpose
The Telecommunications Administrator is responsible for managing, maintaining, and supporting the fixed and mobile telecommunications systems and equipment for our organization. Primary responsibilities include the administration of Microsoft Teams, mobile devices management and call centers software administration. Secondary responsibilities include compliance, performance, and optimization of the telecommunications resources, as well as providing support, guidance, and documentation to end-users and stakeholders.
Duties and Responsibilities
Manage telecommunications systems and equipment, including but not limited to phone systems, voicemail, and video conferencing equipment and call centers.
Troubleshoot and resolve telecommunications (Teams) issues reported by end-users, including issues related to call quality, connectivity, and equipment malfunctions.
Maintain inventory and asset tracking of telecommunications equipment and manage vendor relationships for telecommunications services and equipment procurement.
Develop and maintain telecommunications policies and procedures to ensure compliance with industry regulations and company standards.
Coordinate and manage telecommunications projects, including planning, budgeting, scheduling, and reporting on project status to stakeholders.
Conduct regular telecommunications performance evaluations and provide recommendations for improvements.
Monitor and analyze telecommunications usage and expenses to identify cost-saving opportunities and optimize telecommunications resources.
Maintain telecommunications documentation, including user guides, system manuals, and operational procedures.
Manage and maintain the agency's Microsoft Teams environment, including user accounts, policies, and settings.
Provide guidance and mentorship to staff on the use of Teams and other collaboration tools.
Stay up to date on emerging telecommunications technologies and trends and provide recommendations for adopting new technologies and processes to improve efficiency and effectiveness.
Manage the configuration, deployment, and maintenance of call center software applications and platforms.
Provide support to end-users of call center software systems, including training and troubleshooting of technical issues.
Collaborate with other IT professionals to integrate call center software with other systems, such as CRM and ticketing systems.
Develop and maintain documentation related to call center software, including user guides, system configurations, and operational procedures.
Stay current with industry trends and emerging technologies related to call center software and related systems.
Assist with project management related to call center software upgrades and deployments.
Participate in testing and quality assurance activities related to call center software updates and changes.
Ensure compliance with relevant regulations, policies, and standards related to call center software and related systems.
Relevant Technologies and Applications:
Unified Communication:
Microsoft Teams
Audio Codes SBC
Audio Codes SIP Phones
Audio Codes OVOC
Windows Server 2019, 2022
SIP
Mobile Device:
Android Enterprise
Apple Enterprise
MaaS360
Call Center:
Enghouse Contact Center
Teams
Office 365
Windows Server 2019, 2022
Qualifications:
A bachelor s degree in telecommunications, computer science, engineering, or a related field, or equivalent work experience.
A minimum of three years of experience in telecommunications administration, management, or engineering, preferably in a call center environment.
A certification in Microsoft Teams, Cisco, or other relevant telecommunications platforms or technologies.
A strong knowledge of digital transmission, hierarchy, and media, telecommunications equipment and call center technologies, network and telecommunications design and implementation, telecommunications standards and protocols, and telecommunications service contracts and maintenance agreements.
A demonstrated ability to effectively supervise, lead, and delegate tasks and authority, as well as maintain confidentiality, establish, and maintain effective working relationships, and use interpersonal and communications skills with tact and diplomacy.
A proficiency in translating and applying advanced technical documentation and principles, improving telecommunications reliability, throughput, and productivity, analyzing, and resolving communications and cabling problems, and planning and coordinating the installation of new telephone systems.
A high level of organizational and planning skills with attention to detail and follow through, as well as the ability to oversee the operations and activities of a telecommunications and networking infrastructure.
A willingness and availability to maintain an established work schedule and provide on-call assistance, including nights, weekends, and holidays, as needed.
Job tags
Salary
