Billing Specialist - Manufacturers Rd
Location
Chattanooga, TN | United States
Job description
At Astec- Manufacturers Rd, formerly known as Roadtec, our mission is to design, build, and capitalize on the most innovative solutions and products for the industries and customers we serve globally. Our employees thrive in a safe and team-oriented work environment where they are empowered to make suggestions for operational and sustainability enhancements. With safety as our first core value, we take pride in developing talent and invest in training, protective equipment, and technology for continuous improvement. If you share our dedication to advancement and quality services, we'd love to have you join us!
The Billing Specialist at ASTEC is responsible for reviewing and validating invoices against sales orders, shipping documents, and customer information. They handle customer inquiries, resolving them directly or escalating as needed. This role oversees transactional activities in the invoicing process and actively resolves customer billing issues through correspondence and negotiation. The Billing Coordinator collaborates with management to develop effective solutions that meet customer needs.
What You'll Do: - Maintain customer relationships, analyze customer information, and invoice customers.
- Escalate and resolve customer billing inquiries promptly to meet company DSO goals and enhance customer satisfaction.
- Collaborate internally to discuss and address account resolutions, preventing future discrepancies.
- Provide feedback, correspondence, and negotiation regarding customer adjustments and deductions.
- Perform month-end tasks, review AR activities, and assist with audits.
- Liaise with the AR function to communicate deposits and relevant customer information impacting billing.
- Understand AR function, key policies, and standard operating procedures.
- Conduct quality assurance on transactional activities.
Why You'll Love Working for Us: - Health, Dental, Vision- Day 1 Eligibility
- Life, and Spousal Insurance
- Health Savings and Flexible Spending Accounts
- Short-Term and Long-Term Disability
- 401(k) with Company Match
- PTO
- Employee Wellness Programs, Tuition Aid, and Employee Assistance
What We Need from You: - Two years of college or technical school accounting courses; or two to four years of related experience and/or training; or an equivalent combination of education and experience.
- Proficiency in PCs and Microsoft Office programs. Oracle experience is a plus.
- Strong organizational skills, ability to manage multiple tasks, and adaptability to changing priorities.
- Demonstrated dependability and a high level of accuracy in work.
- Strong analytical and mathematical skills.
- Excellent customer service orientation.
- Basic verbal and written communication skills, and the ability to work effectively as part of a team.
- Willingness to assist with other projects as needed.
ASTEC is a Drug Free Workplace, Affirmative Action, and Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
At ASTEC, we value diversity and strive to create a welcoming and inclusive workplace. We recognize that some highly qualified women may not apply for roles due to systemic barriers. We encourage all qualified applicants to apply, and are committed to providing a fair and equitable hiring process for all candidates.
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