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Location

Colorado | United States

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Job description

Job Description

Infosys Consulting’s Communications, Media, and Technology Practice is seeking a Senior Principal Level Management Consultant to lead the design and implementation of transformation solutions leveraging ServiceNow™ in one or more domain areas for Communications Providers, including customer care operations, network operations, service delivery and service/network inventory.

 
About the Role:
Candidate must be an experienced Digital Transformation leader, with Digital Strategy enablement (Sales and Service/Support experience in B2C/B2B Telco environment), specifically with experience in the solution design, architecture, and implementation of ServiceNow™ based solutions. The successful candidate will have Agile transformation experience at multiple levels and strong program management skills who can champion Digital enablement and Agile adoption. Candidates must be comfortable working at all levels (team, stakeholder and organizational leadership) to help the organization use Digital strategy and Agile methodologies as a strategic asset to foster business values. This is a highly visible role with exposure to a wide range of stakeholders, which will require a combination of hard technical skills and soft people skills to have success.
It requires potentially up to 100% travel, working onsite, depending on where the client is located.

Responsibilities:
Delivery

• Lead Digital Transformation engagements spanning Large, Complex, programs with onsite / offsite / offshore model involving remote teams across multiple geographies
• Min. 10 years of experience with Operational Technologies within the Communications Sector.
• At least 5 years of experience in the design, architecture, and implementation of ServiceNow™ solutions specifically associated with Telecom Network Inventory, Service Management, Service Operations Management, and Order Management for Technology Providers
• Sell/Lead/drive successful Digital Transformation and Agile Transformation programs
• Facilitate Design Thinking and Value Design workshops
• Anchor the full program life cycle, including proposal, scoping, SOW creation, and project delivery
• Manage client interactions and expectations; demonstrate subject matter expertise, address client needs, provide value propositions, and manage resource requirements, budgets, billing, prepare and coordinate complex written and verbal materials
• Manage individuals and teams; track and direct performance against objectives, create an atmosphere of trust and collaboration, and encourage improvement and innovation
• Identify issues, risks, and project team conflicts, to develop a timely resolution

Thought Leadership

• Provide insight to new and emerging perspectives and point of views on Digital, Agile and related subjects 
• Thinks like a transformation / change agent / evangelist industry professional– can quote current and extensive industry data and demonstrates ability to apply best practices.
• Provides strategic design leadership and insight in the use of ServiceNow™ to transform a Communication Provider’s service management and delivery capabilities.
• Capture work product, insights gained, and intellectual property created into the firm’s knowledge management system.
• Actively works to update/upgrade level of expertise or knowledge
• Responsibilities – Sales and Business Development
• To develop and manage clients through converting sales leads into ongoing programs
• Identify opportunities to open new lines of business in your existing projects and client base
• To work towards a managed and sales revenue target, and to sell and manage profitable engagements 

Mentoring

• Develop and mentor senior consultants, consultants and analysts in the Transformation practice

Basic Qualifications:

• Experience in Telecommunications industry
• Experience leading multiple Digital and Agile Strategy and Transformation engagements spanning Large, Complex transformation programs with onsite / offsite / offshore model involving remote teams across multiple geographies
• Functional knowledge of some or all of the following key digital areas: Sales and Service flows, Digital Marketing, Content Management, Ecommerce, CRM, and/or Campaign Management
• Strong Program Management skills
• Background utilizing Agile transformation frameworks (SAFe, Kanban, Scrum), certification preferred
• Experience in selling to clients and being SPOC for those engagements
• Strong executive presence with excellent written and verbal communications skills
• Great listener who is humble yet confident with his/her abilities
• Strategic thinker who pays attention to detail, but isn’t afraid to roll up his/her sleeves and do what is required to get the job done
• Creative problem solver
• Passion for transforming our clients’ businesses to unlock value for their shareholders, clients, and partners
• Ability to travel up to 4 days a week to multiple local, state and national client locations
• Ability to work as part of a cross-cultural team, including flexibility to support multiple time zones when necessary
• U.S. citizens and those already authorized to work in the U.S. (Infosys is unable to sponsor visas at this time)

Preferred Qualifications

• Big 5 consulting experience
• Experience implementing ServiceNow™ based solution in a communications provider.
• Experience in working with large global brands and organizations
• Understanding of different structured and unstructured data sources and their potential value to digital programs and customer interactions
• Comfortable with multiple project delivery methodologies (Agile, Hybrid, and Waterfall) and experience with project management tools (Agile Jira, etc.)
• Understand the technical AND people complexity of projects
• Experience with running strategy sessions, design workshops and conducting requirements sessions
• Experience in creating / publishing whitepapers, blogs, POV documents is a plus

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits :-

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off
• Standard Bonus

About Us:
Infosys Consulting is a global management consulting firm helping some of the world’s most recognizable brands transform and innovate. Our consultants are industry experts that lead complex change agendas driven by disruptive technology. With offices in 20 countries and backed by the power of the global Infosys brand, our teams help the C-suite navigate today’s digital landscape to win market share and create shareholder value for lasting competitive advantage. To see our ideas in action, or to join a new type of consulting firm, visit us at  

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

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