Customer Service Representative (Be part of a growing team!)

Location

Janesville, WI | United States

Job description

Western Container – Customer Service Representative

Western Container Corporation is on a mission to deliver exceptional customer service while producing high-quality products. We're looking for a dedicated Customer Service Representative to join our team, playing a vital role in ensuring a seamless experience for our customers from order entry to shipping.

Key Responsibilities/Duties:

• Customer Interaction:

  Engage with customers via phone or in-person, providing accurate information about products/services. Efficiently process orders and maintain precise records of customer interactions and inquiries.

• Problem Resolution:

  Verify and implement changes to resolve customer issues promptly. Document complaints and follow up within 48 hours to confirm satisfaction.

• Collaboration and Communication:

  Collaborate with management and manufacturing teams to coordinate orders and resolve disputes. Take initiative, propose solutions, and prioritize customer satisfaction.

• Documentation and Reporting:

  Maintain accurate contract documentation and handle administrative tasks with 98% accuracy. Record shipment data for reporting and accounting purposes.

• Continuous Improvement:

  Identify and recommend improvements in products, packaging, shipping, and service. Uphold the company's commitment to excellence.

• Team Collaboration:

  Work collaboratively with various departments to ensure a positive customer experience.

   

  Mandated Qualification Requirements - MUST HAVE:

• One to three months related experience and/or training, or equivalent combination of education and experience.
• Proficiency in Microsoft Office Suites (Outlook, Word, Excel).
• Strong written and oral communication skills.
• Basic mathematical skills for calculations and addressing problems.
• Education Requirements:
• High school diploma or general education degree (GED) required.
• Associate degree in business management or Sales preferred.

If you're enthusiastic about providing exceptional customer service and thrive in a collaborative environment, we want to hear from you! Join the Western Container team and apply now! We look forward to hearing from you.

Note: pay will be based on level of experience and skillset. EOE

Job tags

Salary