Sr. Casualty Claims Adjuster

Location

Washington State | United States

Job description

Mutual of Enumclaw was founded in 1898 by local farmers who wanted to look out for each other. That spirit continues to define our company culture. We are committed to cultivating and preserving a culture of inclusion and connectedness. Our employees are proud of our thoughtful approach to insurance, and it shows. In February 2023, for the eleventh year in a row, we were recognized as one of Washington’s 100 Best Companies to Work For by Seattle Business magazine (based on a survey of our employees).

Mutual of Enumclaw works exclusively with local independent agents to offer insurance products for individuals, families, farms, and businesses. We currently operate in Washington, Oregon, Idaho, Utah, Arizona, Montana and Wyoming.

At Mutual of Enumclaw, we strive to deliver an insurance experience so rare and valuable that it can’t be found elsewhere. We accomplish this by bringing a thoughtful approach to the protection of our members’ financial security. Through this approach, we hope to continue to build a thriving organization, trusted by its members, that stands the test of time.

We are currently seeking to fill the role of Sr. Casualty Claims Adjuster, which reports to the Casualty General Claims Supervisor, and is responsible for determining coverage, investigating, evaluating, negotiating, and resolving insurance claims. This position will be remote and the candidate must be located in AZ, ID, MT, OR, UT, WA or WY, able to work during our core Pacific Standard Time (PST) business hours, and must have high speed internet (internet speed test required) .

Hiring Range: $81,477 - $91,422

Salary Range: $81,477 - $101,937

* The hiring range represents Mutual of Enumclaw’s current hiring pay scale for this role. Mutual of Enumclaw reserves the right to modify or update this range any time. Exact compensation may vary based on skills and experience. Compensation is only one part of our entire total rewards package. To see some of the benefits and perks we offer, please

• Provide Ethical, Responsive, Personal, and Efficient claim service.
• Apply a strategic approach to adjusting injury and property damage claims in personal lines and commercial lines; including auto, homeowners, farm, products, and general liability claims in the states Mutual of Enumclaw conducts business.
• Manage claims litigation and ensure accurate expense outcomes while maintaining strong relationships with defense counsel, developing strategy, and working toward appropriate litigation outcomes.
• Respond with a high sense of urgency and empathy to sensitive matters.
• Communicate with members, agents, claimants, witnesses, attorneys, medical specialists, contractors, independent adjusters, and other partners to facilitate accurate, prompt claims resolution.
• Demonstrate proficiency in all financial aspects of assigned claims.
• Create a clear and accurate file reporting strategy and claim evaluations.
• Effectively manage workload while maintaining focus on claims quality and timely customer service, ensuring compliance across multiple venues.
• Recognize potential subrogation and potential fraud.
• Appropriate use of available tools, vendors, consultants, and resources to conduct investigations, site inspections, and damage appraisals.
• Collaborate with defense counsel as appropriate.
• Grow knowledge-base continuously to adapt to an ever-changing claims landscape. Maintain state licensing as required.
• May require after-hours duty.

Required Skills/Abilities

• Proficient with Microsoft Office products and claims-related software programs.
• Strong written and verbal communication skills including conflict resolution and problem-solving.
• Knowledge of insurance policies and regulatory environments.
• A demonstrated history of highly inquisitive claim investigations.
• Resilient and adaptable in a demanding and changing environment.

Education and Experience

• 5-7+ years of insurance claims adjusting and 2+ current litigation experience.
• Bachelor’s preferred or equivalent business/industry experience.
• Insurance industry designation(s)/certification(s) preferred.

Physical Requirements

• Prolonged periods of sitting at a desk and working at a computer, including video conferencing.
• May be required to lift less than 25 lbs.

Job tags

Salary