Hampton Inn Raleigh/Cary
Location
Cary, NC | United States
Job description
We are currently seeking a Front Desk Supervisor to join our team in Cary. The ideal candidate will work closely with the Front Office Manager to oversee the daily operations of our Front Desk staff. Our main goal is to provide prompt, efficient, and courteous service to all our guests, ensuring that their needs are met and their stay is enjoyable. If you are interested in this opportunity, please apply today! Responsibilities: Essential Job Tasks: • Assists in the operations of the Front Desk by supervising all Guest Service associates • Ensures guest satisfaction by responding to guest requests in a friendly, service-oriented manner, resolving guest complaints, and greeting in-house guests • Fills in at the Front Desk during busy periods or when staff needs to dictate • Performs other duties as assigned by management Other Responsibilities • Must be able to convey information and ideas clearly • Must be able to evaluate and select among alternative courses of action quickly and accurately • Must work well in stressful, high-pressure situations • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests Qualifications: • Ability to work irregular shifts, weekends, holidays, and overtime as activity levels demand • Prior front desk lead or supervisory experience • Hilton experience is preferred but not required About Company: Our Hampton Inn Raleigh/Cary hotel is just off Highway 1, next to WakeMed Cary Hospital, and close to corporate offices. We're just 10 minutes from North Carolina State University and 15 minutes from downtown Raleigh. Find several restaurants within walking distance at the Waverly Place shopping center.
Job tags
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