Location
King of Prussia, PA | United States
Job description
Here at the Element Valley Forge, we are looking for a motivated, guest focused, experienced Front Office Manager to add to the team! This property thrives on the energy of our team, allowing us to use that energy to provide an unforgettable, second to none experience for our guests, prompting them to return again and again. This 2 year old property is the place to build your career as a Front Office Manager and continue to set the bar high for this fun, energized, quality service focused property. Job Summary This individual will be directly responsible for the front desk and night audit teams, with a focus on guest and associate satisfaction. Ideal candidates will be driven and focused on driving guest satisfaction and leading and developing our associates.Responsibilities* Assist in the interviewing and strong performance supervision of front office associates.
- Ongoing review of staff to ensure adherence to established policies and procedures
- Process check-in and check-out, verify billing, create reservations, and process special requests
- Knowledge of hotel property, local attractions to assist guests.
- Establish and maintain open collaborative relationships with direct reports, and management throughout the hotel
- Compliance with Federal & State Labor laws
- Ensure that all complaints regarding service and/or accommodations are investigated and resolves
- Monitor budgets and payroll records and review financial transactions to ensure appropriateness
- Ongoing analysis of processes for continuous improvement/efficiency
- Coach and support from the office team to effectively manage occupancy, guest service, and controllable expenses
- Identify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results
- Balance cost controls with exceptional guest service and associate satisfaction
- Maintain STRICT key controls and safety and security standards.
- Other duties as assigned
Qualifications* Two year college degree or equivalent hospitality experience
- Previous brand-specific experience
- Strong Leader of people
- Superior interpersonal and customer service skills
- Reliable with the ability to multi-task and work under pressure
- Excellent verbal and written communication skills
- Intermediate to advanced computer skills
- Familiar with common computer software programs
- Must be willing to work varied hours including nights, weekends and holidays
Benefits* Medical benefits after 60 days of employment
- PTO and Holiday Pay
- 401K after 60 days of employment
- Employee Appreciation Program
- Employee Lunches
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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