Bilingual Spanish Mediterranean Cruise Line Roadside Customer Service Specialist - Work From Home
The Virtual Call Center, Inc
Location
Nampa, ID | United States
Job description
We embody the elegance of the Mediterranean offering unparalleled experiences that leave guests with unforgettable memories. Our commitment to excellence in hospitality professionalism and attention to detail ensures the complete happiness and satisfaction of every guest. Join us in our passion for the sea and the discovery of the worlds cultures beauties and tastes.
We are seeking passionate bilingual individuals fluent in Spanish to join our team as Bilingual/Spanish Mediterranean Cruise Customer Service Specialists. In this role you will be responsible for delivering exceptional customer service experiences to our Spanishspeaking guests on board our luxurious cruise ships. From assisting with inquiries and reservations to ensuring guest satisfaction throughout their journey you will play a vital role in creating memorable moments for our passengers.
Why Choose Remote Work with Us
- Flexible remote work opportunity ideal for individuals aged 3555 seeking stable employment from the safety and comfort of their home.
- Be a part of a dynamic team that plays a vital role in roadside emergency assistance supported by leading insurance carriers.
- Continuous training and professional development opportunities.
- Competitive compensation package with the convenience of working from anywhere.
What to Anticipate
- Provide personalized assistance and support to Spanishspeaking guests during their cruise experience
- Handle inquiries bookings and reservations with accuracy and efficiency utilizing Spanish language skills
- Address guest concerns and resolve issues promptly and professionally
- Collaborate with other departments to ensure seamless operations and guest satisfaction
- Uphold the Mediterranean Cruise Line standards of excellence in hospitality and service delivery
Requirements
- Strong probing and investigating skills.
- Attention to detail for accurate case management
- Fluency in Spanish and English both verbal and written
- Previous experience in customer service
- Passion for customer service and delivering empathetic responses.
- Selfstarter with the ability to work independently
- Act as a brand ambassador embodying the Home Improvement brand.
- Ensure the security of customers information and wellbeing.
- Pass a background check and drug screening.
- Commit to 1525 hours per week (some clients may have weekend requirements).
- Ensure a quiet distractionfree work environment.
- Meet the minimum computer specifications required by the client (laptop or desktop).
- Possess a USB headset with a microphone (required for certification training).
- Have a hardwired broadband internet service (DSL Cable or Fiber Optic connection).
- Must be able to p purchase a call center noisecanceling headset connecting to your computer via USB.
Benefits
- Zero Commute : Forget about traffic jams and fuel expenses. Welcome to a job that comes to you.
- Home Office Perks : Work in comfort. Say goodbye to dress codes and hello to productivity in your personal space.
- Flexible Scheduling : Manage your work hours to fit your life not the other way around
- Competitive Compensation : Enjoy attractive earnings while making a tangible impact.
- Professional Development : Grow your skills in a dynamic everevolving industry.
- Supportive Culture : Be part of a team thats committed to excellence and supportive of your professional journey.
- Health and Wellness : We offer comprehensive health insurance plans including dental vision and life insurance through Stride Health.
If you are fluent in Spanish passionate about providing exceptional customers service and want to be part of a dynamic team in the cruise industry we want to hear from you! Apply now to embark on an exciting journey with our Mediterranean Cruise Line Team.
Experience: Minimum of 2 years in a customer service role. Home Office Setup: A quiet, professional workspace is essential. Ambient noise should be minimal to ensure focus and professionalism. Internet Requirements: A stable, high-speed internet connection (75+ Mbps download, 10+ Mbps upload) is crucial. Please note, that WiFi connectivity is incompatible with our client applications; an Ethernet connection is required. Communication Tools: Must have a phone readily available for support and assistance. Educational Background: Possession of a high school diploma, GED, or equivalent. Language Skills: Excellent command of English, both in writing and speaking, is a must. We value strong grammatical skills and the ability to communicate clearly and professionally with consumers. Work Ethic: A strong dedication to your work and the ability to excel in a fast-paced environment are key. We\'re looking for committed individuals with a strong work ethic. Communication Proficiency: Exceptional written and verbal communication skills are non-negotiable. We pride ourselves on excellence in customer interactions. Technical Savvy: General knowledge of PCs is required to navigate our systems effectively. Background Check: Candidates must be able to successfully pass a background check. Scheduling Flexibility: Availability for a flexible schedule that includes days, nights, and weekends is required.
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