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Location

Waltham, MA | United States

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Job description

Join our Technical Sales & Solutions team as the team's first Associate Project Manager, where you'll quickly become integral in supporting our product, process, and Salesforce initiatives. In this role, you'll utilize your exceptional customer service skills and attention to detail to manage databases and ensure service quality. Your organizational prowess will be vital in efficiently coordinating various tasks. As part of our dynamic, supportive pre-sales environment, your problem-solving abilities, effective collaboration within a team, adaptability to changing priorities, technical understanding, and time management capabilities will be key to thriving. If this sounds exciting to you, we invite you to apply!

Success in the Role: Performance Outcomes (First 6-12 Months):

Within the First 30 Days:
Familiarize yourself with our culture and meet the TS&S team.
Learn about our product offerings and gain insights into the sales process.
Acquire knowledge about system assignment and allocation processes.
Get acquainted with Salesforce and understand Sales Support/Customer Support Requests.
Engage with the Project Management team to understand their roles and responsibilities.

Within 3 Months:
Successfully assign and allocate assets in Salesforce.
Understand the Parent/Child relationship in creating accounts and its impact on the Portal.
Familiarize yourself with the Portal and gain insights into SAAS product offerings.
Ensure completion of all TS&S documentation attached to 100% of the deal, stored in the archive.
Participate in supporting a go-live event or Demo.
Actively engage in planning and deployment meetings.
Contribute to data accuracy by creating reports and dashboards within Salesforce.

By the End of the First Year:
Support training sessions at the customer site as needed.
Develop the ability to collaborate with cross-functional teams to handle all sales support functions.
Schedule projects, deployments, and labor while managing costs effectively.
Demonstrate the capability to stand in for Project Managers and the Deployment Manager when required.

The Work:
As an Associate Project Manager, you'll engage in various tasks and responsibilities requiring the following skills and abilities on a regular basis:
Customer Service Skills: Strong communication skills and a customer-centric approach are crucial for managing the Customer Success email inbox and ensuring exceptional service.
Attention to Detail: Meticulous attention to detail is essential for tasks such as managing databases, allocating systems, and creating reports to maintain accuracy and efficiency.
Salesforce Proficiency: Experience with Salesforce or a similar CRM platform is vital for creating and managing account data, building reports, and dashboards.
Organizational Skills: The ability to organize and prioritize tasks is crucial for handling responsibilities such as Site Surveys, ConOps, and TS&S assignments.
Analytical Skills: Proficiency in data analysis is necessary for creating meaningful reports and dashboards, contributing to informed decision-making.
Problem-Solving Abilities: Effective problem-solving skills are essential for resolving issues related to data accuracy, system allocation, and customer inquiries.
Team Collaboration: Collaborating with the Technical Sales & Solutions Team and other stakeholders is crucial for the success of pre-sales activities.
Adaptability: Adaptability to evolving priorities and challenges in the pre-sales environment is essential.
Technical Aptitude: While not explicitly mentioned, a basic understanding of technical concepts may be beneficial, especially when assisting in the onboarding of Channel Partners in technical training.
Time Management: Effectively managing time and deadlines is critical for ensuring timely completion of tasks related to deal management, onboarding, and data maintenance.

Leadership, Structure, and Culture:
You will be joining the Deployment team in the Technical Sales and Solutions organization, reporting to the Deployment Manager. Our team culture is one based on building trust, collaboration, ongoing development through kindness, authenticity, courage, drive, and fun!

Location:
This role is based out of the HQ in Waltham, Massachusetts, with some flexibility in being remote on some days.

Salary Range:
The base salary range for this full-time position is $62,000 - $92,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Benefits:
Equity
Flexible work environment
Unique culture
Medical and dental insurance
401(k) plan
Unlimited vacation policy
$300 per quarter to spend on the perks that are most meaningful to you
Tuition Reimbursement

Equal Opportunity Employer:
Our Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace, and all employment decisions are made without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, disability, HIV Status, sexual orientation, gender identity and/or expression, veteran status, or any other status protected by law in the locations where we operate. Evolv will not tolerate discrimination or harassment based on any of these characteristics.

Our Company is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. If you need a reasonable accommodation as part of the job application process, please connect with us at our website.
Employment Type: Full-Time
Salary: $ 62,000.00 92,000.00 Per Year

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