---

---

Location

Battle Creek, MI | United States

---

Job description

For further inquiries regarding the following opportunity, please contact one of our Talent Specialists

Samreen | 2243034454

Arun | 2245071292

Varsha | 6308470953

Title: Desktop/Tech Support: III (Senior)

Location: Battle Creek, MI

Duration: 12 Months

Ability to travel as needed - this position will need to be onsite at an average of 3 days per week.

This will be a contract-to-hire position

-This position will provide executive-level support to client executives and the admin team.
-Strong communication skills required
-Will need to be available 24/7 for on-call purposes
-Looking for someone with a technical background who has the ability to work closely and communicate at an executive level
-Someone with an AV background would be a good fit for this position (within the hospitality industry)
-Day to day this person will support executive leadership and their admins with PC and Windows support, mobile support, video conferencing, Microsoft teams, troubleshooting WiFi issues, etc.



Must Haves -
-Strong customer service experience (3+ years)
-Someone who will own whatever issue that may come up and do the required research/follow to get resolved
-Flexibility and really needing to put their work first for any requests
-24/7 reachable resource
-Ability to hear/see confidential information and keep to themselves
-Longevity at client
-Onsite requirement will be about 50% of the time; will need to be in the office when Executive leadership is in the office
-Ability to translate technical language to executives and put an optimistic spin on things
-Travel required About 6 times per year
-Majority of support comes within Office365, intranet and network-related issues, mobile support (IOS and android)
-Volume of support is about 15 executives in addition to their admins

About us:

DivIHN , the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

---

Job tags

---

---

Salary