Location
Columbus, OH | United States
Job description
Job Title: Manager Work Management
Job Code: 104561
Date Description Created: July 18, 2023
Job Summary
Leads a team managing all applicable operations work and provides critical support for state operations execution. Direct reports include scheduling leaders and/or team leaders with staff providing assigning/dispatching, clerical and administrative work management support. Responsibilities include oversight of work management activities including scheduling, assigning, work prep, emergency response, incident management, operations, system operations, substation, and construction. Ensures effective scheduling, prioritization, and assignment of operations work, manages customer programs and QA/QC efforts within the department to meet compliance dates and provide exceptional customer service. Develop and maintain close partnerships between key organizations to drive successful outcomes. Sustain joint accountability and shared metrics with these key business partners to ensure alignment between organizations. Driving for results, leading change, and strategic thinking will be crucial for success. Provide strong and inclusive leadership in a manner that engages and empowers employees, establishes a culture of trust and accountability, and creates a strong pipeline of talent.
Principle Duties and Responsibilities
Lead and provide direction for overall execution of NiSource corporate vision and objectives
Support change within the organization to accomplish corporate goals, realize cost savings and implement process improvements
Accountable for oversight of effective scheduling of a mobile workforce
Ensure compliance with all applicable state and regulatory requirements
Provide visible, active and calm leadership during critical events.
Collaborate with other leaders during incidents to ensure business continuity and exceptional response.
Perform ICS role as established by NiSource.
Drive accountability for compliance across all NiSource states
Collaborate, drive consistency, and communicate with business partners on key strategic and operational matters
Set expectations to build and maintain close partnerships with operations and planning teams to ensure success
Provide effective communication, motivation, guidance, training, and knowledge to your team
Manage financial and departmental targets
Identify, implement, and usetechnology for managing work
Develop and implement plans to ensure elevated customer satisfaction levels
Create a culture of open minded and change driven leaders
Build a pipeline of talent through growth and development of leaders
Other duties as assigned
Required Qualifications for Position
Bachelors' Degree or equivalent work experience
Demonstrated ability to work collaboratively with peers and build strong collaborative partnerships
Ability to facilitate consensus across multiple teams
Demonstrated sense of urgency and ability to drive execution
Ability to lead teams through significant change
Proven ability to build organizational talent and create highly successful teams
Excellent oral and written communication skills
Working knowledge of PC applications
Ability to travel up to 25% of the time
Preferred Qualifications
Prior supervisory experience
Working knowledge of operations systems (i.e., DIS, CIS, WMS, Maximo, NiFast, ARCOS, Ventyx, MDT, WLRS, Workbrain, Greenroads, etc.)
Minimum of 5 years of leadership experience
Minimum of 5 years of operations experience
Disclaimer
The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.
Inclusion and Diversity:
Value inclusion within your day-to-day responsibilities by respecting others' perspectives/convictions, engaging others' opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
Respect and consider diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.
Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
Safety:
Promote a safe work environment by actively participating in all aspects of our employee safety program.
Report any unsafe conditions and take actions to prevent personal injuries.
Support our interdependent safety culture by ensuring the safety of your co-workers.
Stay focused on the task at hand and promote productivity through good work habits.
Inclusion & Diversity
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.
Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.
By applying, you may be considered for other job opportunities.
Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.
Salary Range:
$125,800.00 - $188,600.00
Posting Start Date:
2024-02-23
Posting End Date (if applicable):
2024-03-08
Please note that the job posting will close on the day before the posting end date.
At NiSource, you'll be part of the team serving nearly four million customers throughout the Midwest and Mid-Atlantic, who count on us to energize their homes and businesses. Whether speaking with customers by phone, analyzing financial data or installing new gas lines in a neighborhood, you’ll meet exciting challenges each day and make the most of your skills and talents. And you’ll be part of a company that was named by Forbes magazine as one of America’s Best Large Employers.
We're looking for talent from all backgrounds. We invite candidates of all abilities to come as they are and do what they love. Through our years of successful growth, we’ve stayed true to our roots by making a difference in the lives of millions of our customers. If you’re interested in joining an inclusive, innovative company that fosters opportunity for growth, NiSource might be the place for you.
Job tags
Salary
