Location
Buffalo, NY | United States
Job description
The Chick-fil-A Kitchen Manager has the overall responsibility for operations of the kitchen including food safety, financial management, restaurant maintenance, cost control & analysis, inventory management, team management and ensuring we provide superior service, quality products and service to our guests.
Duties and Responsibilities
- Maintain Chick-fil-A mission, vision and values and ensures brand standards are executed.
- Controls food cost, by following inventory management systems, managing BOH labor, reviewing financial reports, and taking appropriate actions.
- Ensures excellent levels of customer service and properly handles guest complaints/concerns.
- Responsible for talent management, including but not limited to, staff selection, development, retention, and promotion.
- Motivates and inspires team members to achieve goals.
- Maintains compliance with all state, local and federal regulations, safety and food quality standards.
Skills and Requirements
- Excellent leadership, communication, and team building skills.
- Excellent communication skills, both verbal and written as well as excellent interpersonal skills.
- Ability to promote teamwork and foster a harmonious working environment.
- Ability to analyze and resolve problems exercising good judgment.
- Ability to handle fast paced, high volume restaurant environments.
- Ability to increase store sales and profitability through operational improvement.
- Must be Serv-Safe certified
- Ability to pass pre-employment (post-offer) background check.
- Ability to work variable hours including early mornings, evenings, weekends and/ or holidays.
Education and Experience
- At least 2 years experience as a Kitchen Manager in the restaurant industry preferred
- ServSafe Certified
Working Conditions
- Ability to perform all functions at the restaurant level, including delivery when needed.
- Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion.
- Work with hot, cold, and hazardous equipment as well as operates phones, iPads, computers, copiers, and other office equipment.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
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