IT Concepts
Location
Woodlawn, MD | United States
Job description
Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.
IT Concepts is looking for an experienced, innovative Verint System Administrator to support our engagement with our federal agency customer.
As a Verint System Administrator, you will be responsible for supporting, maintaining, and consulting on the configuration of application rules, profiles, and overall structure to support targeted use cases and other work requested by the Verint team and operational business partners. The Verint Administrator will also partner with the vendor, information technology, and workforce teams to oversee the product and governance of the solution in our operational environment within back office operations.
This position will include ownership of system administration tasks and maintaining systemic rules for the functionality of the WFO software suite, with the ability to troubleshoot and resolve reported issues and questions or escalate as appropriate.
This role requires a strong understanding of the Verint application, business objectives, and pain points, all with one goal in mind: Provide best-in-class governance and implementation strategies and support by collaborating with change management teams, reporting, and training teams in order to identify the most effective processes, tools, and communication for targeted enhancements.
Specific Responsibilities:
Requirements
Benefits
We offer great benefits – Competitive Paid Time Off, Medical, Dental, and Vision Insurance, Identity Theft Protection, Legal Resources Coverage, 401(k) with company matching with NO vesting period. ITC Health benefits have a $0 premium for certain plans for eligible employees.
We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes a commitment to continuous professional development.
We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.
AAEO & VEVRAA
ITC is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.
ITC maintains a strong commitment to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.
As a part of our VEVRAA compliance efforts, ITC has established an affirmative action plan that outlines our commitment to the recruitment, hiring, and advancement of protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.
We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary, and it will not impact your eligibility for employment.
Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.
How to Apply
To apply to IT Concept Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to consider you for a position. If you need alternative application methods, please email [email protected] and request assistance.
Accommodations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email [email protected].
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