Sequoia Grove Vineyards Sequoia Grove Vineyards
Location
Napa, CA | United States
Job description
JOB TITLE: Full Time Wine & Food Educator
DEPARTMENT: Tasting Room & Wine and Food
REPORTS TO: Retail & Hospitality Manager
CLASSIFICATION: Hourly, Non-Exempt
ABOUT SEQUOIA GROVE WINERY:
Born from our founder’s deep connection to the exploration of wines through his travels around the world, along with the undeniable draw of the inspirational spirit of Napa Valley, Sequoia Grove Winery is deeply rooted in community, place, and history. Our legacy and vision are built upon a community of passionate individuals who dedicate themselves to crafting wines that not only narrate the essence of the place but are also aimed at enriching the lives of those we share them with. Sequoia Grove Winery specializes in crafting an array of balanced and complex Cabernet Sauvignon that showcases the Napa Valley and the unique characteristics of the single vineyards our wines originate from. Each bottle is a testament to the land, the people, and the history it represents.
POSITION SUMMARY:
The Full-Time Wine & Food Educator is a cornerstone role at Sequoia Grove Winery, dedicated to engaging and educating visitors, driving sales, and enhancing our high-end wine and food experiences. This role demands a dynamic, knowledgeable individual capable of hosting a variety of premium experiences, from intimate tastings to grand gatherings. The ideal candidate possesses a passion and understanding of wine and food, delivers service with an exceptional approach, and excels in building rapport and closing sales with professionalism and courtesy.
COMPENSATION:
Our competitive base salary is complemented by a rewarding wine club bonus, commissions, and tips, reflecting the value we place on talent that contributes significantly to our success.
ESSENTIAL FUNCTIONS:
• Welcome all guests with warmth and professionalism, seamlessly hosting in both our Tasting Room and Cambium Room settings. Maintain flexibility and willingness to guide guests through all our tasting experiences depending on business needs.
• Provide memorable and educational experiences.
• Utilize extensive wine and food knowledge to meet and exceed the needs and desires of each guest.
• Foster a positive brand image by delivering consistent, exceptional guest experiences across all touchpoints.
• Skillfully recommend wines and products, confidently closing sales.
• Enroll new members in the Sequoia Grove wine club, highlighting the features and benefits.
• Efficiently handle transactions using the Commerce7 POS system, adhering to all applicable laws and regulations.
• Lead private tastings, tours, large group events and after-hours gatherings, showcasing a high level of expertise in wine and food pairings.
• Maintain the highest standards of cleanliness and presentation within all guest areas.
• Acquire and keep up-to-date knowledge of Sequoia Grove Winery, our wines, Napa Valley’s rich history, and the intricacies of wine and food pairing.
• Participate in inventory management, event setup, execution, and breakdown, always with a focus on delivering a high-end experience.
TEAM DYNAMICS & WORK CULTURE:
The successful candidate will epitomize the spirit of collective achievement, fully embracing the philosophy that no task is too big or small in the pursuit of excellence. A helpful, collaborative mentality is paramount, recognizing that every action contributes to the bigger picture and the overarching needs of the business. At Sequoia Grove Winery, we believe in the power of open communication to forge a strong, cohesive team dedicated to delivering the ultimate guest experience. This approach not only enhances our day-to-day operations but also underpins our collective success and growth. We are looking for someone who:
• Is willing to engage in a diverse array of tasks, from front-line guest interactions to behind-the-scenes support, always with a can-do attitude.
• Thrives in a collaborative environment, offering support to team members and seeking assistance when necessary to ensure the winery’s operational excellence.
• Understands the critical role of open, honest communication in building trust and teamwork, ensuring that everyone is aligned with the winery’s goals and guest expectations.
• Is committed to continuous learning and improvement, both as an individual and as part of the team, to drive our brand forward and contribute to our reputation as a leader in the wine industry.
• Embraces a growth mindset, open to feedback and focused on self-improvement, with a personal and professional goal to be better than yesterday. This individual understands the value of constructive criticism and sees every challenge as an opportunity to grow, ensuring their contributions are always evolving and enhancing the guest experience.
QUALIFICATIONS:
• Demonstrated success in Direct-to-Consumer wine sales, with a strong foundation in wine and food knowledge.
• Professional demeanor, with a commitment to upholding the winery’s high standards of service and guest engagement.
• Flexibility in scheduling, including the ability to work weekends, holidays, and special events as required.
CONCLUSION:
Joining Sequoia Grove Winery means becoming part of a team that values passion, professionalism, and dedication. If you are ready to contribute to a dynamic, growing company with your expertise, enthusiasm, and commitment to excellence, we invite you to apply. Together, we will continue to create amazing experiences for our guests, foster a positive workplace culture, and drive the success and growth of Sequoia Grove Winery. Embrace this opportunity to be a part of our journey, where your contributions will be valued and your growth celebrated.
Sequoia Grove Winery is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. (EOE M/V/F/D)
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