Patrica Reser Center for the Arts
Location
Beaverton, OR | United States
Job description
Date of Posting: February 16, 2024
$23.00 p/h
Reports to: Audience Services and Volunteer Manager
FSLA Status: Non-exempt, Part-time, Hourly, event driven
Hours: Work is subject to irregular hours, including nights, weekends, and occasional holidays, sometimes on short notice.
Date of Posting: February 16, 2024
The Reser’s first full season in 2022-23 was a successful outcome to the years of planning and preparation that preceded it. The region is taking note of The Reser’s contribution to its cultural life. The Reser’s second full year, the current 2023-24 Season, will continue to require a nimble and creative staff, with the skills and commitment to meet challenges as they arise, and to grow as a team. Adaptability and a personal commitment to the mission of The Reser are vital qualities for every employee in this environment.
PRIMARY RELATIONSHIPS
The Audience Services and Volunteer Assistant reports directly to the Audience Services and Volunteer Manager, as part of the Marketing and Patron Services team, and will directly supervise paid and volunteer ushers. In addition, they will work closely with the Box Office & Patron Services Manager and Box Office staff, as well as colleagues in Production & Operations.
When not acting as House Manager, the assistant will support the Audiences Services and Volunteer Manager with administrative tasks, database maintenance, and volunteer communications. The assistant will attend several weekly meetings, fill in for performances on short notice, and organize our spaces and procedures. There are opportunities for remote and in-person work in this role, but the Audiences Services and Volunteer Assistant will need to be onsite when facilitating training for volunteers and Front of House staff.
SPECIFIC RESPONSIBILITIES INCLUDE:
Welcoming patrons to events, answering questions knowledgably, and managing the lobby to ensure an orderly, safe environment.
Assisting in planning front-of-house activities related to performances and events, including adapting quickly, and prioritizing multiple client requests.
Helping create a sense of enthusiasm and anticipation about performances & events.
Overseeing ushers in the orderly seating of as many as 550 patrons at events; resolve seating issues and assist with wayfinding.
Being familiar with, and following the proper protocols, for assisting patrons with disabilities.
Implementing mandatory public health measures and policies when necessary.
Developing familiarity with The Reser’s public safety protocols; train paid and volunteer ushers; be prepared for emergencies; report safety-related issues promptly.
Informing paid and volunteer ushers of client house policies and ensuring they are followed by patrons.
Informing Audiences Services and Volunteer Manager if there are any behavior complaints or if additional training is needed for paid or volunteer ushers.
Scheduling, managing, recruiting, and motivating paid and volunteer ushers.
Assisting the Audience Services and Volunteer Manager in the retention, training, and supervision of volunteer ushers.
Reporting and auditing volunteer service hours and supporting the annual Volunteer Appreciation Event.
Preparing, circulating, and uploading the House Manager’s Report as needed.
Administrative duties include auditing volunteer databases, scheduling, taking inventory, attending meetings, updating/cross referencing calendars, inputting report derived data, managing emails, and updating training protocols
SKILLS AND EXPERIENCE NEEDED:
The ability to work occasional nights, weekends, and holidays.
Outstanding planning and time management skills.
Experience with Google Docs, Microsoft Office, and Sharepoint.
Excellent communication skills: the ability to speak clearly and persuasively in English.
Cultural competence: the ability to understand and interact effectively with people from other cultures and traditions.
Mature interpersonal skills; a talent for diplomacy; a builder of respectful and collaborative professional relationships.
A calm, cheerful, and welcoming demeanor; both the ability to project a sense of personal connection and to control a large group of people.
The ideal candidate has a flexible attitude, is a team player and master problem-solver, and thrives on social interaction.
A personal commitment to the value of the arts and the ability to convey enthusiasm and information to patrons and the team.
PREFERRED QUALIFICATIONS:
Experience in the management and coordination of public spaces in a performing arts organization.
Previous volunteer coordination experience.
First Aid, AED, and Cardiopulmonary Resuscitation (CPR) Certification.
Previous experience with ticket scanners, event communications, crowd control, de-escalation, etc.
Experience in Volgistics, Momentus Elite, Tessitura, and QuickBooks.
Bilingual speaking skills.
WORKING ENVIRONMENT - ESSENTIAL PHYSICAL ABILITIES
Most of this position's responsibilities do not involve equipment that poses a threat of injury. The successful completion of duties relies on the following physical abilities: Sufficient (corrected or uncorrected) vision to read text of various sizes and perceive colors and shapes accurately. Sufficient clarity of speech and hearing to communicate effectively in the context of crowd noise, in person and on a telephone, and to hear sounds within the normal range of conversation. The ability to work in a fast-paced environment that may be bright, dark, or dimly lit. Sufficient manual dexterity to operate office equipment, such as ticket scanners and mobile communication devices. Sufficient personal mobility, strength, and reflexes to perform light work and to reach, stoop, bend, kneel, climb stairs, and lift as much as 50 pounds. Should be able to stand for extended periods of time without assistance. The physical abilities required for this position may be flexible, and we encourage those who need accommodation to apply.
COMPENSATION AND BENEFITS
An hourly wage of $23.00, commensurate with experience. Benefits that include paid vacation and sick time.
The Patricia Reser Center for the Arts is an equal opportunity, at-will employer, dedicated to the goal of creating a diverse and inclusive working environment. We strongly encourage applications from women, persons of color, and LGBTQ individuals. All qualified applications will receive consideration for employment without regard to age, race, color, religion, gender, gender expression, national origin, disability status, protected veteran status, marital status, sexual orientation, or any other characteristic protected by law.
March 16, 2024
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