Roadside Assistance Agent
Location
Tulsa, OK | United States
Job description
Roadside Assistance Agent Location Tulsa, OK :
The position is full-time and includes weekend shifts.
COME JOIN "TEAM FOX" AND CRUISE THROUGH YOUR WORKDAY!
As a Roadside Assistance Agent , you handle inbound calls and route them through an automated call distribution system. The agent will also assist customers with vehicle issues and get them back on the road as quickly and safely as possible. We are in the TRAVEL BUSINESS , so if you are available to work shifts, both A.M. & P.M., weekends and holidays, we'd love to have you join the team!
Responsibilities:
- Provide top-notch customer service and assistance to callers experiencing difficulties with their vehicle
- Determine a preliminary course of action based on the information presented by the customer
- Provide stellar customer service support to assist callers accurately and effectively,
- Think creatively and independently while facilitating problem resolution
- Display the highest degree of courtesy, clarity, and professionalism to resolve customer issues and achieve a "one-call" resolution
- Troubleshoot and guide customers through vehicle issues to get them back on the road quickly and safely
- Convey accurate information about the company whether in person, by phone, e-mail, fax, or other communication devices
- Effectively explain vehicle features to customers and co-workers with a wide range of knowledge
Requirements:
- Must be available to work multiple schedules that include weekends & holidays
- Experience in an inbound call center and automotive-related business is a solid plus
- Excellent verbal and written communication skills
- A high degree of comfort using computerized order processing systems
- Intermediate typing and data entry skills
- Proven ability to use solid reasoning and problem-solving skills
- Detail orientation with effective organization and follow-through skills
- You need to be flexible and can multitask and embrace change
- Proficiency in Google Suite, including Word & Excel
- Self-motivated and excellent organizational skills, and attention to detail
- Ability to function in a fast past environment under short time constraints
We offer:
- A collaborative, fun, and family-oriented work environment
- Promotional opportunities after six months of employment
- Paid Training and Career Development Opportunities.
- Benefits: Medical, Vision, Dental, 401k
- Paid Time Off, Vacation Time, and Paid Holidays
- Great Company Culture and an Awesome Management Team!
Brand: Fox Rent A Car Address: 4135 South 100th East Avenue Tulsa, OK - 74146 Property Description: Tulsa - Administrative Offices Property Number: 1007
Job tags
Salary
