Hotel Houseperson (Pm Shift)
Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
Location
Hilo, HI | United States
Job description
Do you have previous experience in the hospitality industry and a strong desire to provide excellent customer service to our guests? You could be just what we're looking for in our next houseperson. Our hotel is extremely busy, and we need a detail-oriented individual who is willing to perform a wide range of tasks to ensure that our guests have an exceptional experience. Responsibilities include keeping hotel public areas clean such as hallways, meeting rooms, and lobbies. You will also support housekeeping by delivering items requested by guests such as amenities, rollaway beds, cribs, and bedding to guest rooms, and completing any special projects assigned by housekeeping managers. You should have at least one year of experience as a housekeeper or houseperson. Please apply now if you have excellent people skills and are looking for a new challenge!
Responsibilities:
- Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
- Maintain the cleanliness of the guest rooms and hallways, as well as the lobby and other workspaces
- Retrieve clean linens from housekeeping storage facilities and distribute them to each floor
- Make deliveries to guest rooms for guest-requested items such as amenities, rollaway beds, cribs, bedding, and linens
- Check all allocated floors at the start of each shift and during the day to collect garbage, soiled linen, and other items as directed by management
Qualifications:
- Good understanding of cleaning techniques and products
- Hard worker with strong time management, organizational, and communication skills
- Must have 1 or more years experience as a houseperson, housekeeper, or similar position in hospitality field
- Proven customer service experience with a strong guest-focused mentality
- Graduated high school, received GED or equivalent
About Company:
Located on the coastline of Hilo Bay, the Grand Naniloa Hilo, a DoubleTree by Hilton is 30 mi from Hawaii Volcanoes National Park. All rooms have free WiFi.
Guest rooms offer garden, ocean, or harbor views of Hilo Bay, Hamakua Coast, or Hilo Harbor. Each room is equipped with a flat-screen TV and a refrigerator, and bathrooms are finished with German limestone. Suites boast a kitchenette.
The Grand Naniloa Hilo, a DoubleTree by Hilton features an outdoor swimming pool and sundeck. The Naniloa Golf Course, located within the hotel grounds and adjacent to the Grand Naniloa Hotel, offers a free round of golf daily to guests.
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