Catering Sales Manager

Location

Norfolk, VA | United States

Job description

YOUR NEXT DESTINATION AWAITS

Careers at Commonwealth Lodging

Who we are:

Top Notch Talent + World Class Hospitality

We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.

We are a company with a culture that understands relationships and Team First! We value professionalism, integrity, and honesty as we work towards providing world class hospitality . We understand that our associates deliver our guest experience, and we are looking for the highest quality talent to achieve our mission!

You'll love working for us because:

The People . You will be surrounded by some of the most talented and supportive leaders and team-people you can be proud to work with! Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honesty

What you can expect from us:

Access to your money before payday!

Medical/Dental/Vision, 401K, Company paid short- and long-term disability insurance, Company paid life insurance, Travel discounts, Merit increases, Years of Service Awards, Employee Assistance Program, Advancement Opportunities, Paid holidays, Tuition reimbursement, Referral Bonus-work with your friends! Multiple incentive bonuses! And much more!

How you will make an impact/Key responsibilities:

POSITION OVERVIEW: The Catering Sales Manager is responsible for developing and fostering business through pro-active direct sales, marketing, outside sales calls, and tours of the hotel. The Catering Manager position will concentrate on weddings and social events and will achieve revenue goals by actively selling and upselling each business opportunity in a fast pace, active, environment. The Catering Sales Manager drives customer loyalty by delivering service excellence throughout each experience.

This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.

What you need to succeed/Core competencies:

QUALIFICATIONS, EDUCATION & EXPERIENCE:

• High School Graduate or General Education Degree (GED): or Work Equivalent
• Computer skills required. Familiarity with Microsoft Office preferred.
• Minimum of 1-2 years of experience in sales
• Hotel experience preferred
• Prefer previous guest/customer relations training.
• Sound people and interactive skills.
• Ability to work independently, self-motivated.
• Strong multi-tasking and organizational skills.
• Clear written and verbal communication skills.
• Prior experience as a group sales manager in a full service hotel environment.
• Experience in the Marriott CI/TY system preferred
• Experience in wedding planning or other relevant market selling preferred but not necessary
• Exert physical effort in lifting/transporting at least 50 pounds.
• Push/pull carts and other equipment up to 125 pounds.
• Endure various physical movements throughout the work areas.
• Satisfactorily communicate with guests, management and co-workers to their understanding.
• Must be able to stand and exert well-paced mobility for up to 8-hours in length.
• Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.

Responsibilities:

• Book group events within the group booking parameters, ensuring that sales progress seamlessly and accurately by following established process and procedures. Markets include Weddings, Social Events, Fraternal, and Religious events.
• Up-sell products and services, closing the best opportunities for the property based on market conditions and property needs.
• Gather and input all important customer data in order to plan appropriately (e.g., customer's goals, specific needs, key account info, etc.)
• Closes sales by collecting client deposit and signed contract.
• Provide accurate, complete, and effective turnover to Event Coordination and the Food & Beverage team(s)
• Confirm final billing accuracy prior to and then process the final bill.
• Document clearly and accurately all contract details into property CI. TY system
• Assist guests with needs for equipment rentals, AV/technology, decorating, room set ups, etc.
• Identify operational challenges associated with a group and determine how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.
• Represent sales department at staff and stand-up meetings and report on sales activity.
• Ensure site inspections/visits; verify that the business is turned over properly and in a timely fashion for quality service delivery.
• Adhere to all standards, policies, and procedures.
• Perform other duties, responsibilities, and special projects as assigned.

This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.

Work environment: Work environment -- Guest Rooms, Guest and Service Corridors, Housekeeping Office. Job involves working under variable temperature conditions and noise levels, in indoor settings, and around fumes and/or odor hazards, dust and/or mite hazards, biohazards and chemicals.

Job tags

Salary