Production Print Service Technician

Location

Lindon, UT | United States

Job description

About Us

Les Olson Company is one of the fastest-growing and most capable technology service providers in the West. We're looking to hire a Production Print Service Technician to join our Image & Print Service team. We offer extensive training to ensure that you're ready to do your best work on our copiers and printers. Les Olson Company does "I.T. the LOC Way": with talent, passion, and compassion, driving our continual growth and strong position in the market through superior service. If that sounds like the sort of team you'd like to join, read on!

What makes Les Olson different?

Unlike most technology companies, Les Olson has been in business for over 65 years. We're a family-owned company, and remain family-operated to this day. The company began at the Olson family dinner table and has since grown to over 300 employees spread across nine locations in two states.

We take great pride not only in offering attentive and effective service to our customers, but in providing our team members with an environment that enables growth and development, both professionally and personally. We invest in our team, working with each employee to design a fulfilling career path that grows and evolves as they do.

"Work/life balance" isn't just a meaningless buzzword at Les Olson. We are protective of our employees' personal time and make sure they have the resources they need to care for themselves and their families.

We offer:

• Paid Time Off
• Sick Days
• Paid Holidays
• 401k match + Pension
• Full Medical, Dental & Vision + HSA
• Mental health care coverage
• Life Insurance
• Local Volunteer Opportunities

What you'll do:

• Perform repairs and service procedures on production print equipment
• Conduct diagnostics, troubleshooting, machine modifications, software upgrades, removal, and retrofits on Ricoh production and Sharp multi-function systems
• Provide high-quality technical support and expertise by completing each service call with the utmost care and attention
• Participate in training with staff trainer and manufacturer-provided trainings and certification exams to remain up to date with new products and procedures and become familiar with the full range of the Ricoh Production line-up
• Provide specialist service as a production print technician to other field service technicians as needed
• Provide technician support to our sales team members to effectively maximize equipment leads and upgrade opportunities

Qualifications

• 2 years minimum of experience in production print repair
• Must have experience with servicing and repairing production level office equipment such as copiers, printers, fax machines, mailing machines, etc.
• Applicants with advanced Production Print experience and certifications highly preferred
• Applicants with experience in large format and other specialized Production Print is helpful
• Strong computer skills including abilities to print using the EFI Fiery and printer RIP softwares.
• Ability to lift 50+ lbs.
• Excellent customer service communication skills
• Strong problem-solving and mechanical/electrical skills
• Strong working knowledge of Windows 10 applications
• Highly motivated and capable of working independently in the field
• Ability to walk and be on your feet for much of the day while repairing customer equipment
• Dependable transportation, clean drivers' license, and willingness to use a personal vehicle to visit customer sites located across Utah County and beyond (wear and tear will be reimbursed via a generous mileage reimbursement)

Schedule: Monday-Friday, 8:00 A.M. to 5:00 P.M.

Job Type: Full-time

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