Aroha Technologies
Location
Irving, TX | United States
Job description
Job Title: Windows Commercial Support Engineer
Contract: 18 months,
Hybrid in Las Colinas, Irving, Texas ,Locals Only
Top Skills' Details
1. Minimum 10 years experience with data analysis.
2. Minimum 10 years experience working with customers.
3. Minimum 10 years experience with system administration
Job Responsibilities:
Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
May install software or perform hardware testing remotely
Enter commands and observe system functioning to verify correct operations and detect errors
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
- Expert Problem Solver and Troubleshooter Methodology: Seeking a candidate with advanced problem-solving skills and a structured troubleshooting approach. Ability to analyze complex issues systematically and implement effective solutions. Demonstrated expertise in addressing challenges with a strategic and methodical mindset.
- Researcher and Data Analysis Expert: Looking for an individual with strong research capabilities and proficiency in data analysis. Skilled in gathering, interpreting, and presenting data to inform decision-making. Experience in utilizing analytical tools and methods to derive actionable insights.
- Passion for Delivering Excellent Customer Service and Communication Skills: Desire for a candidate who is dedicated to providing exceptional customer service.
Strong communication skills, both written and verbal, to interact effectively with clients and team members. A passion for ensuring customer satisfaction and the ability to convey information clearly and empathetically.
Job tags
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