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Location

Herndon, VA | United States

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Job description

**Salary:** Competitive

**Company Background:**

Our organization is dedicated to serving the financial services sector by providing crucial information and fostering collaboration among members. As a member-owned non-profit entity, we prioritize safeguarding critical infrastructure assets and confidential information within the industry.

**Position Summary:**

We are seeking a dynamic Member Services Program Coordinator to join our team. In this role, you will play a vital part in managing event-related data processes, facilitating seamless registration experiences for our members and vendors, and ensuring the smooth operation of our systems. Collaboration with subject matter experts, members, and staff is key, along with proficient use of Salesforce and virtual event platforms. Additionally, you'll be responsible for conducting testing and quality assurance checks on our applications and registration processes.

**Essential Functions:**

- Manage content processes for major global events, both physical and virtual.
- Lead the effort to upload event agenda data into Salesforce and coordinate synchronization with the event platform.
- Ensure all agenda and speaker updates are accurately reflected in Salesforce.
- Coordinate registration processes for non-members, speakers, and vendors across different regions.
- Collaborate closely with event teams and marketing functions to facilitate data and process updates.
- Perform other duties as required.

**Position Qualifications:**

- Organizational Support: Follow established policies and procedures, complete administrative tasks accurately and on time, and support the organization's goals and values.
- Interpersonal Skills: Effectively interact with individuals from diverse backgrounds, demonstrating a positive attitude and strong team mentality.
- Oral Communication: Communicate clearly, practice active listening, and ask questions for clarity.
- Written Communication: Write clearly and informatively, with the ability to interpret written instructions.
- Planning and Organizing: Prioritize tasks effectively, handle multiple tasks simultaneously, and plan, coordinate, and implement meetings, web programs, and conferences.
- Problem-Solving: Identify potential problems independently, communicate issues effectively to the team, and provide input for problem-solving.
- Professionalism: Self-motivated, responsible, and disciplined, with a respectful attitude towards others and a commitment to teamwork.
- Quality Management: Detail-oriented, consistently producing high-quality work without close supervision.

**Education and Experience:**

- Bachelor's degree or equivalent combination of education and experience.
- Minimum of 3 years of relevant experience.
- Strong preference for experience with Salesforce and Cvent.
- Desired experience with Office 365 and virtual meeting platforms such as GoTo, Zoom, and MS Teams.

**Work Environment:**

This position is open to remote candidates, although preference will be given to candidates located in the Hybrid Reston, VA area. Regardless of work location, a professional work environment is required, and candidates must be able to meet the physical demands associated with such an environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Employment Type: Full-Time
Salary: $ 85,000.00 95,000.00 Per Year

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Job tags

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Salary