Location
Palo Alto, CA | United States
Job description
What We Look For...
We are looking for a rockstar Director of Catering to represent the hotel to potential clients, booking business for social groups needing catering and/or guest rooms.
The Key Responsibilities:
- Direct and supervise Catering Sales Managers and Executive Meeting Manager.
- Total catering revenue versus budget - meets or exceeds goals set by Director of Sales & Marketing.
- Accurate Forecasting and Budgeting for all Banquet and Catering Revenue
- Maximize revenue by selling meeting space with all facets of the hotel within assigned market segments, using effective written and oral communication.
- Coordinate and facilitate group catering.
- Sell local Catering Service including meeting and banquet facilities.
- Working knowledge of banquet department (sets, AV equipment, supervision, scheduling, service, menu planning).
- Ability to design menus (with Executive Chef) to maximize operating profit.
- Direct Catering and Banquet operations to internal audit standards.
- Coordinate catering sales by establishing markets, goals and advertising techniques.
- Attend and conduct pre/post convention meetings.
- Prepare and produce convention group resumes.
- Process reports - weekly, monthly, quarterly, and annually.
- Respond to dissatisfied guests and resolve problems to prevent reoccurrence of similar challenges.
- Prepare proposals, letters, "thank you' notes and follow up.
- Create incentives, plans on property to increase sales, service and satisfaction as needed.
- Facilitate BEO meetings and review Catering Sales contracts and BEOs.
- Administer state liquor laws as they pertain to banquet operations.
- Review market information to determine guest needs, volume potential, discount times.
- Develop events to accommodate goals of the property (i.e., awards banquets, charity events, etc.).
- Solicit organizations, explain services and facilities.
- Coordinate sales and planning efforts with Director of Sales & Marketing.
- Conduct monthly diary audit.
- Follow up and maintain reader board surveys.
- Maintain integrity of office procedures (full and accurate usage of Delphi, filing, FBL, diary entries, BEOs, ready files, etc.).
- Assist in special sales related projects, (i.e., photo shoots, sales blitzes, openings, etc.).
- Process deposit checks appropriately and reviews accounts to ensure proper billing occurs.
- Approve all menus and pricing.
- Ensure that all details for all groups and catering events are completed on time
- Maintain a good working relationship with other departments, associates and guests.
- Control use of meeting space in accordance with hotel space release/free sell policy.
- Monitor and manage hotel compliance in Signature and Guest Satisfaction Scores Programs.
- Communicate with Director of Sales & Marketing regarding all aspects of Catering operations.
- Act as Manager on Duty as scheduled.
- Attend all mandatory meetings (i.e., departmental, staff, F&B, BEO, pre/post convention, etc.).
- Select, train, supervise, develop, schedule, discipline, and counsel associates according to Hotel and BPR Hotels policies and procedures.
- Conduct performance appraisals.
- Perform all other duties as assigned by supervisor to include cross training, MOD shifts, CPR and first aid training.
- Implement, monitor and maintain departmental inventory, record keeping, accounting, budget and purchasing policies according to Sunstone policies and procedures.
- Be a leader and role model to all employees.
- Additional duties as necessary and assigned
The Model Qualifications:
- High School Diploma or GED is required
- Bachelors or higher graduate degree preferred
- 3+ years of Catering experience
- 1+ year managerial experience
- 5+ years hotel/hospitality experience
Be Bold. Apply Now.
Like what you see? If interested, please apply now to be considered for this position.
**Radiate Hospitality is an EOE M/F/D/V**
Job Posted by ApplicantPro
Job tags
Salary
$110k - $130k
