Luxury Service Technician
Location
Thousand Oaks, CA | United States
Job description
Luxury Service Technicians perform basic preventative maintenance, inspect vehicles for potential problems, and troubleshoot issues to ensure vehicles are performing properly and the needs of customers are appropriately addressed. Luxury Service Technicians working for O'GARA are expected to partner with our service department team and dealership management to deliver superior service and education to customers on problems and proposed solutions for their vehicles.
Requirements and Qualifications:
- High school diploma or the equivalent
- Must have valid California Driver's License and be insurable
- ASE certification preferred
- Proficient mechanical skills
- Ability to collaborate with the public, sometimes with several customers at a time
- Excellent verbal and written communication skills
- Proficient knowledge of dealership computer systems
- Must have valid in-state driver's license and have and maintain an acceptable, safe driving record and safe driving habits in order to drive both customer vehicles and a demonstrator vehicle
- Must be a team player with impeccable honesty and integrity
- Maintain a high level of professional personal appearance and conduct
Duties and Responsibilities:
- Receive Repair Orders from dispatcher on computer terminal and take vehicle to stall areas
- Perform work as outlined on Repair Order with efficiency and accuracy, in accordance with dealership and factory
- Communicate with Parts Department to obtain needed parts. Inform Service Manager if vehicle is down awaiting parts,
and pursue special ordering of parts, if appropriate
- Save and tag parts if the job is under warranty or if requested by the customer
- Examine the vehicle to determine if additional safety or service work is required
- Inform Service Advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised
- Diagnose cause of any malfunction and perform repair, if authorized by the customer
- Document work performed on each vehicle on the Repair Order using the concern, cause and correction format. State repair diagnosis/description as clearly as possible on your terminal, as this is what the customer will see and how the billing will be determined
- Road test vehicles to quality check work performed as required, keeping in mind that customers' vehicles should not be used for personal errands and should not be operated illegally or unsafely
- Seat belts must always be worn
- Continually monitor status of each vehicle and inform the Service Manager. Escalate "wait" jobs as much as possible. Monitor promised times and advise if there will be a problem meeting a promised time as soon as it becomes apparent
- Ensure that customer's vehicles are returned to them as clean as they were prior to being serviced
- Properly use the special tools and equipment provided by the Service Department
- Maintain an inventory of normal Technician's tools not normally inventoried by the Service Department as "special tools"
- Maintain the workspace assigned in an organized and clean manner
- Produce quality work that displays pride of workmanship
- Review technical bulletins and other publications as assigned by management
- Participate and utilize technical training as requested by management
- Attend training classes as directed by management
- Perform other job-related duties as assigned by management
EMPLOYEE BENEFITS
- Health, Dental, and Vision coverage for employees
- 401K Plan
- Paid time off
- Paid training, growth opportunities
- Employee vehicle purchase plans
- Discounts on products
We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.
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