Addison Group
Location
Valparaiso, IN | United States
Job description
Job Title: Community Manager
Hours: Monday-Friday, normal business hours
Compensation: $55,000-$85,000
Location: Valparaiso, IN
Direct Hire
Job Requirements:
Year(s) of Experience: 4+ years as Property Manager/Community Manager
Education: Bachelor Degree preferred
Additional :
The Community Manager is responsible for ensuring excellent customer service in the daily management, coordinating all aspects of apartment community operations, maximizing cash flow while preserving assets, achieving budgeted NOI, providing a quality living environment for residents, and establishing a positive working environment for property team members.
Essential Duties and Responsibilities:
Financial
• Oversee all financial performance of the property and work towards achieving budgeted NOI
• Maximize cash flow at the property by minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent
• Ensure all Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P Invoices, statements of disposition, monthly closing procedures, and late fees
• Develop cost saving strategies in an effort to reduce budgeted expenses
• Create annual operating budget and business plan with Accounting team and Regional Property Manager
• Review financial statements in a timely fashion, working closely with the property accounting team members
• Prepare variance report on a monthly basis
• Analyze income, expenses, traffic, lease expirations, market rents, delinquency financial statements, and make recommendations as needed
• Recommend and oversee all capital improvements, preventative maintenance and upgrade programs
• Review and analyze all bid summaries for purchase of goods and services, monitor the vendors work, and guarantee accurate invoicing
• Ensure that all contracted services and materials are accounted for and that the work has been performed properly prior to the release of payment
• Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline
• Serve as property representative in court proceedings, understanding all property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing and unlawful detainer/eviction actions
Marketing
• Leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared
• Monitor direction of rental activity and all on-site sales, marketing outreach, and advertising plans
• Maintain on-going, in-depth knowledge of associated market, market rents and demographics to give a competitive edge
• Evaluate and make recommendations for rental pricing
• Monitor daily move-in/move-out property status reports
• Verify weekly traffic sources, following up on prospect status and closing ratio numbers and implement programs and team development plans to improve results
• Ensure all residents are on a current lease
• Monitor compliance with Fair Housing regulations, and other laws as they relate to property specific guidelines and occupancy standards
• Maintain passing e-shop, phone shop, and physical shop scores
Customer Service
• Complete a daily inspection of the property and market-ready units
• Monitor and direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
• Review resident retention programs, in an effort to continue to meet residents needs and improve retention
• Provide excellent customer service and display courteous and professional attitude toward all customers
• Maintain availability or coverage for emergencies, standby duties, resident functions, and weekends
Benefits:
Paid Time Off (PTO)
Holiday Pay
Health, Dental and Vision Insurance
401K Program and Profit Sharing Plan
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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