---

---

Location

Littleton, CO | United States

---

Job description

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!

Title: Tier 2 Engineer

Location: Littleton, CO

Duration: 12+ Months

Rate: $60 - $70/hr on W2

NEEDS SERVICE PROVIDER EXPERIENCE

• Overview: Technical focal point for incident resolution
• Troubleshoot and resolve complex incidents across Cisco Data Center and Transport technologies.
• Accountable for the accurate and timely resolution of network incidents detected.
• Deliver knowledge transfer and training to NOC engineers.
• Engage and partner with extended DISH operations teams for cross technology incident resolution.
• Develop troubleshooting documentation.
• 1-5 Years CCNA

Description:

• Drives incident resolution for issues experienced in customer environments.
• Contributes to the diagnoses, troubleshooting and resolution of incidents related to Cisco products, services or solutions.
• Escalates complex issues to Tier 3 when required for incident and problem resolution.
• Provides customer updates or answers for products, services, or solutions questions for the 5G Infrastructure.
• Creates or updates, and delivers problem resolution, project collateral and/or knowledge transfer.
• Contributes to user level documentation for resolving technical problems found in products and solutions and supports customer Knowledge Transfer
• Engages and drives appropriate resources for escalations.
• Maintains accurate documentation in incident and knowledge management systems.
• Ensures case management guidelines are followed.
• Effectively communicates (verbal and written) with the customer and Cisco stakeholders on status and progress of service requests.

Responsibilities:

• Performs incident detection, triage, and remediation of medium complexity network incidents.
• Initiate incident escalation as required for remediation.
• Contribute to troubleshooting documentation, incident handling and help guides.

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

---

Job tags

---

---

Salary