Community Violence Intervention Case Manager

Location

Canoga Park, CA | United States

Job description

INTERVENTION : In 2015, ACE assumed responsibility for the City of LA’s West Valley (Devonshire-Topanga) Gang Reduction/Youth Development (GRYD) program. This program serves young adults, ages 16-24, who are gang affected or otherwise at risk of gang involvement. Through outreach activities and incident response, the program promotes community-level peacemaking and violence reduction. Through a phased program of participant engagement, potentially leading to cycles of family case management services, the program works to strengthen participants' family ties and other pro-social influences.

Position: The Community Violence Intervention Care Manager is responsible for providing services to participants of the Intervention program. This position will provide case management services for Family Case Management (FCM) Model and Transitional Client Services participants. This position works closely with Community Intervention Workers (CIWs) to better assist Intervention participants. This position is involved with all aspects of the program including community outreach, intake, case management, individual and group services and documentation for gang-impacted participants and their families. 

ALLIANCE FOR COMMUNITY EMPOWERMENT IS AN EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYER.

KNOWLEDGE, SKILLS AND ABILITIES:

• Possesses at least moderate knowledge of the role and duties of the position; understands the department’s roles and is able to meet the expectations of the position for work schedule, punctuality, attendance, time management, productivity, and quality of work
• Operates as a reliable, flexible team player who works well with minimal supervision; has a good work ethic; is able to work effectively with team members demonstrating creativity, initiative, adaptability, and the ability to accept accountability and critical feedback. 
• Is receptive to learning and responsive to supervision. 
• Willing to take direction and learn from others.
• Follows established procedures and is able to contribute to their improvement with a solution-oriented approach. 
• Possesses the technical and software skills to perform the duties of the position (including Google Suite and/or Microsoft Office).
• Possesses the interpersonal skills needed to promote a safe, positive, and inclusive professional work environment conducive to effective service delivery; communicates effectively both orally and in writing. 
• Demonstrates cultural competence/cultural humility in community relations and service delivery.
• Is sensitive to community, cultural and personal dignity of program participants and is able to successfully engage, assess, and plan services for participants typical of the program’s target population. 
• Recognizes appropriate boundaries and limitations on interactions with program participants and their families and the need to maintain professional standards and practices. 
• Is familiar with standard approaches to accurate participant record keeping, including timely charting, notation formats, content limitations, and confidentiality practices.
• Possesses knowledge of programs, regulations, and procedures regarding human services, social services, justice, and workforce development.
• Knowledge of community/gang dynamics within the GRYD Zone.
• Able to operate within ACE’s designated GRYD zone, exposing oneself to gangs found within the zone.
• Able to work in assigned locations that may expose oneself to hazardous conditions or in extreme physical or discomfort or distress.
• Ability to assess conditions and responsiveness to interventions.
• Possesses necessary de-escalation skills to provide crisis and community violence intervention in the community.

DUTIES AND RESPONSIBILITIES:

• Attends and participates in all mandatory meetings.
• Fosters positive relationships with community members and partner organizations
• Participate in cultural and community building activities/events.
• Works to incorporate into organizational culture best practices for diversity, equity, and inclusion, restorative justice, and trauma-informed care. 
• Performs outreach and marketing duties to recruit gang-impacted participants and educate the community on ACE services.
• Carries out intake and eligibility determinations and makes appropriate referrals when the applicant is not eligible for ACE services; conducts participant assessments leading to enrollment; completes and updates participant service plans. 
• Arranges and participates in participants’ family meetings, service meetings, team meetings, etc. and coordinates wrap-around services with other providers.
• Partakes in mediation and advocacy as necessary, conducting home visits in high-crime areas, hostile environments, courts, and with their probation officers. 
• Provides safe passage across gang lines to gang-impacted participants to ensure the safety of participants to receive necessary services.
• Organizes, coordinates, prepares, and delivers skills-based workshops for gang-impacted participants and their families.
• Enters data into several participant databases; assists in the writing of periodic program reports.
• Provides case management for an average standing caseload of twenty participants, serving 60-150 Family Case Management participants annually.
• Responsible for administering the SET assessment tool.
• Responsible for completing reports and inputting them into the GRYD ETO Database and Apricot.
• Responsible for assisting participants in obtaining Work Ready documents and/or making referrals to partner organizations.
• Responsible for organizing celebration activity meetings with gang-impacted participants and support systems.

PHYSICAL REQUIREMENTS:

• Prolonged periods standing and walking throughout facilities.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to bend, lift, stretch, climb, and crawl to provide services.

QUALIFICATIONS:

• Bachelor’s Degree in relevant field and 2+ years of gang intervention experience; completed Community Violence Intervention training, or
• Equivalent combination of training and experience
• Spanish language skills, verbal and written preferred  
• Possess a current California Driver’s License, clean DMV record & adequate auto insurance. 
• Must submit to a Department of Justice Criminal background check 
• Initial TB employment clearance required

BENEFITS:

• Health, Vision and Dental Insurance (at no cost to you starting after 90 days) - Retirement Plan with employer contributions at 2% of your annual salary.
• Life insurance Plan (at no cost to you).
• Short and Long-Term Disability insurance (at no cost to you).
• 1-week vacation time (at one-year anniversary):
  • Vacation will then accrue to two weeks vacation after completion of 2 years working at ACE and 3 weeks of vacation time after 5+ years of employment.
• 6 sick days a year (eligible to use after 6 months).
• 15 paid holidays.

ALLIANCE FOR COMMUNITY EMPOWERMENT IS A FAIR CHANCE, EQUAL OPPORTUNITY, AFFIRMATIVE ACTION EMPLOYER.

The anticipated pay range for candidates who will work in California is $28.85 to $31.41 hourly The offered pay to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, etc.

Job tags

Salary

$28.85 - $30.29 per hour