Loves Travel Stops & Country Store
Location
Oklahoma City, OK | United States
Job description
Req ID: 433282
BASIC PURPOSE : The Customer Engagement Coordinator is responsible for supporting the operational needs of Customer Engagement team. This role provides support in helping set up customers’ accounts. Customer Engagement Coordinators are responsible for understanding Love’s products and services, utilizing various systems and platforms to resolve the client inquiries and provide support requests while working closely with various internal departments throughout the company.
MAJOR RESPONSIBILITIES:
- Set up accounts
- Assist customers to better utilize the online software that allows them to manage their fleet fueling and billing accounts
- Research customer inquiries utilizing company resources and customer conversations to provide corrective actions/answers
- Resolve problems by researching and working with other departments and vendors
- Follow through on issues by placing outgoing calls to retrieve additional information or returning calls to offer information regarding resolution
- Manage customer expectations regarding functionality and deliverables
- Participate in and support company-wide initiatives such as continuous process improvement in order to improve service, reduce costs and improve quality
- Other duties as assigned
EDUCATION AND EXPERIENCE:
- Education:
- HS Diploma or equivalent required, Bachelor’s in Business or related field preferred
- Experience:
- Excellent customer service and active listening skills
- Excellent communication (verbal and written) skills
- Demonstrated experience working well in a close team environment
- Possess a demonstrated ability to determine when to refer issues versus handle them personally
SKILLS AND PHYSICAL DEMANDS:
- Skills:
- Ability to manage numerous competing demands in an extremely high stress environment
- Ability to work with multiple departments and customers in stressful situations
- Excellent working knowledge of Microsoft Office
- High attention to detail, with follow through to completion of tasks
- Strong problem-solving skills, multitasking capabilities
- High level of professionalism and customer orientation
- Typical Physical Demands:
- Requires prolonged sitting, some bending and stooping
- Occasional lifting up to 25 pounds
- Manual dexterity sufficient to operate a computer keyboard and calculator
- Requires normal range of hearing and vision
Job Function(s): Corporate
Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:
- Gemini Motor Transport, one of the industry’s safest trucking fleets
- Speedco, the light mechanical and trucking service specialists
- Musket, a rapidly growing, Houston-based commodities supplier and trader
- Trillium, a Houston-based alternative fuels expert
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