Technical Support Specialist
Location
Owings Mills, MD | United States
Job description
Job Details
Job Location UUG Corporate - Owings Mills, MD
Position Type Full Time
Education Level 2 Year Degree
Travel Percentage Up to 25%
Job Category Information Technology
Description Are you interested in making a difference in patient care? Learn about our unique culture of respect, growth, innovation, the best patient care, and how we give back to the community. At
United Urology Group , our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care.
- We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff!
- We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies.
- We offer competitive salaries and a great work/life balance: enjoy your weekends!
- UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!
United Urology Group is regarded as the leading urology network in the country. Our Urology Group Affiliates consist of Chesapeake Urology, Arizona Urology- Phoenix & Scottsdale, Arizona Urology Tucson, Colorado Urology & Tennessee Urology.
NOTE: This position is fully ON-SITE in our Baltimore, MD, Location! Position Summary: The
Technical Support Specialist provides elevated technical support to the internal end-user community. Performs evaluating, designing, testing, and deploying new security solutions and enhancements to existing security solutions by standard best security practices and enterprise security requirements.
Position Summary: The
Technical Support Specialist provides elevated technical support to the internal end-user community. Performs evaluating, designing, testing, and deploying new security solutions and enhancements to existing security solutions by standard best security practices and enterprise security requirements.
Primary Duties & Responsibilities: - Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Prepare evaluations of software or hardware and recommend improvements or upgrades.
- Provide basic LAN administration under the direction of the Systems Engineer.
- Support AUS region: including orientation of new providers and escalation point for DOO, COO, and site managers. Regular onsite presence.
- Organize and lead the Change Management process.
- Conduct vulnerability assessments on a wide range of assets.
- Manage and Harden desktops and server infrastructure.
- Monitor and analyze traffic to various company sites and cloud providers.
- Manage End Point Detection and Response (EDR).
- Interpret and prioritize Vulnerability Scan results.
- Assist with security incident response efforts.
- Work with the vCiso design, roll out security controls, and operationalize them into effective practices.
- Be the steward for security best practices within the organization.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Qualifications Qualifications: - Associate degree or commensurate experience.
- Minimum of two (2) years Technical Support experience, preferably in a medical setting.
- A+ Certification or verification of technical skills training preferred.
Knowledge, Competencies & Skills: - Excellent customer service skills.
- Outstanding judgment, communication (verbal and written), and interpersonal skills.
- Strong analytical and organizational skills with attention to detail.
- Flexibility, problem-solving, and team attitude.
- Basic understanding of Windows Networking.
- Proficient with computer software, Microsoft Office Suite 365, database, and typing skills.
- Comfortable working in a fast-paced environment.
- Ability to type a minimum of 40 words per minute.
Direct Reports: Travel: - Must have the ability & willingness to travel to other sites as necessary within a geographic region.
Physical Requirements for the Job: - Able to sit, stand, and or walk throughout the day.
- Intermittently required to stoop, bend, speak, and listen.
Equal Opportunity Employer: United Urology Group and its affiliate practices are an equal opportunity employer. We do not discriminate based on race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation.
The successful candidate(s) for any UUG position will be subject to a pre-employment background check.
Actual compensation offered to candidates is based on work experience, education, and/or skill level.
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