Location
Jefferson City, MO | United States
Job description
Job Brief:Mystery shoppers pose as regular customers in order to gauge and report on the quality of products customer service and environment of the stores to which they are assigned. Mystery shoppers are sometimes referred to as secret shoppers.
Responsibilities:
- Traveling to assigned store locations.
- Remaining discreet while you pose as a regular customer.
- Interacting with employees over the phone and in person to gauge customer service.
- Inspecting the stores environment to detect possible concerns and areas for improvement.
- Purchasing random and specific items to assess product quality.
- Retaining receipts as proof of purchase for later reimbursement.
- Completing and submitting a written report detailing the shopping experience after each store visit.
- Disclosing competing interests including prior loyalty to or dislike of particular stores or products.
- Logging hours worked.
- Storing copies of completed assignments.
Skills Required: No special skills required
Job tags
Salary
