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Location

Toms River, NJ | United States

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Job description

The Community Health Worker (CHW) is an essential member of the Diversity and Inclusion Team. CHWs are frontline team members who have a clear understanding of the communities we serve. This trusting relationship enables them to serve as a liaison between the patient/family and the multidisciplinary healthcare team. CHWs also build individual capacity by increasing knowledge and self-sufficiency through a range of activities such as outreach, informal counseling, social support and advocacy. CHWs are dedicated individuals who function along a healthcare continuum ranging from individual development to service delivery and promoting patient/family empowerment and social justice. They help link people to needed health care information and services.

The Office of Diversity and Inclusion is dedicated to improving healthcare quality, equity, safety, compliance and experience for the hospital and patients/families while practicing from a lens of cultural humility and anti-racism. The CHW would support this team s mission by providing the critical component of a patient/family touchpoint to ensure the hospital is meeting the needs of our community and providing a conduit for the patient/family voice.

Job Qualifications:

• Strong understanding of cultural needs related to the Orthodox Jewish community.
• Bachelors in related field preferred
• Excellent problem solving skill
• Detail oriented with attention to follow-up
• Effective interpersonal, oral and written communication skills
• Working knowledge of MS Word & MS Outlook
• Working knowledge of safety event reporting software
• Ability to work independently

Job Requirements:

• Helping individuals/families develop their capacity, understanding and access to resources, quality care and health information via telephone, email and face-to-face interactions
• Comfortable rounding & visiting with patients and their families.
• Strong understand of cultural needs related to the Orthodox Jewish community
• Linking people to health care/hospital resources; help patients/families in utilizing hospital resources and overcoming barriers to obtaining needed information and services
• Facilitating communication and patient/family empowerment in interactions with health care systems
• Document activities, service, and results in an effective manner while strictly adhering to the policies and procedures in place
• Helping health care team become culturally relevant and responsive to their service population
• Advocating for patient needs; providing informal counseling, support and follow-up
• Work collaboratively and effectively within a team
• Establish positive, supportive relationships with patients/families and provide feedback
• Effectively work with people (staff, clients, doctors, etc) from diverse backgrounds and building and maintaining positive working relationships
• Motivate patients to be active, engaged participants in their health
• Continuously expand knowledge and understanding of resources, services and programs provided; human relations and the procedures used in dealing with the public; operations, functions, policies and procedures associated with the department
• Other duties as assigned

RWJBarnabas Health is an Equal Opportunity Employer

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Job tags

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Salary