Location
Norcross, GA | United States
Job description
Job Title: Contracts Manager
Branch: 95
Department: Operations
Reports to (Title): VP Operations
Date: 09/29/2023
About Milner:
Milner, Inc. is a vibrant and innovative company that is committed to providing our clients with the best possible service and support. We believe in investing in our employees, prioritizing diversity and inclusion, and giving back to our communities. If you're looking for a dynamic and exciting career in the business technology solutions industry, we encourage you to consider joining our team.
Position Summary:
As the Contract Manager at Milner, you play a pivotal role in ensuring timely and precise contract billing for our expanding clientele. Your mandate encompasses spearheading a billing team to efficiently establish and routinely review both new and longstanding client contracts and service agreements, inclusive of those coordinated with our financial affiliates. At Milner, our unwavering commitment to top-notch customer service extends to both our internal and external stakeholders. The individual helming this position will proficiently tackle all billing-related concerns and questions, stepping in decisively for resolutions when necessary. Collaboration with the collections department to manage any customer disagreements is also within your purview. The expertise and dedication of the Contract Manager are instrumental in propelling Milner's upward trajectory and continued success
Essential Functions and responsibilities:
The core duties associated with this role include, but are not limited to, the following:
Contract Development and Maintenance:
- Collaborate with internal teams to review and refine service contract billing and customer SLA expectations, ensuring alignment with both client requirements and company goals.
- Organize and manage a comprehensive database of all current and past contracts for easy access and reference.
- Serve as the primary point for addressing any contract-related inquiries, challenges, or alterations.
- Contract Billing for contracts
- Base Billing
- Usage Billing
- Meter entry, audits and editing
- Maintain expiration dates
- Contract revisions for continued adjustments
- Investigate and resolve billing & invoicing errors, recommend process improvements to avoid future errors.
- Professional Service contract
Interdepartmental Collaboration:
- Partner with departments like sales, technical support, and finance to ensure contracts resonate with company capabilities and fiscal objectives.
- Offer training and periodic briefings to pertinent team members across departments about contractual responsibilities and stipulations.
Contract Auditing & Compliance:
- Design and implement metrics for routine service agreement reviews, confirming adherence to terms by both the company and clients.
- Promptly rectify any compliance breaches, striking a balance between company prerogatives and nurturing client rapport.
Financial Oversight:
- Regularly assess and document the profitability of each agreement, confirming the company's financial objectives are met.
- Collaborate with the Operations team to rectify any discrepancies in billing or other financial concerns.
- Provide escalator rate schedule
Continuous Improvement:
- Stay updated with sector-specific trends, legislative alterations, and best practices in contract management.
- Champion and adopt operational enhancements to boost productivity and mitigate potential adversities.
Risk Management:
- Foresee potential contractual risks and devise counteractive measures.
- Engage with the legal team ensuring all agreements are legally robust and insulate the company against potential liabilities.
Reporting:
- Produce routine weekly and monthly summaries detailing contract statuses, upcoming renewals, impending expirations, and potential challenges.
- Furnish insights to upper management and sales directors based on contract performance indicators.
- Guarantee timely billing by the end of each month, finalizing any revisions or tweaks ahead of the subsequent billing phase.
Printer-Specific Oversight:
- Ensure that all contracts comprehensively address elements related to printer maintenance, supplies, and assistance.
By comprehending and executing these primary duties and responsibilities, the Contract Manager guarantees that Milner consistently offers top-tier services to its clientele, all while upholding profitability and streamlining operations.
Standards of Performance:
Standards of performance may vary based on workload and company changes.
- 7-day tolerance of billing due dates
- Billing inquires responded to within 24 hours of receipt
- Prompt set up of new customer contracts
- Contract revisions or adjustment completed before next billing date
- Achieve or Exceed Monthly KPIs
Work Environment:
The workspace is conducive and comfortable, with a moderate noise level. This role necessitates reporting to the office at least three times a week.
Qualifications and Experience:
- High Diploma or GED, some college preferred or 2 years equivalent job experience.
- Ability to work in a team setting
- General Office skills, including typing, phone use and Microsoft Suite
- Intermediate to Advanced MS Excel Skills and MS Access skills desired
- Attention to detail and record keeping skills
- Investigation and Problem-Solving skills
- Customer Service and communication skills
- Works independently with general supervision.
- E-Automate Experience preferred
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