Adecco US,
Location
Chandler, AZ | United States
Job description
Are you an experienced Call Center Representative? Adecco is currently seeking an experienced Call Center Representative in Chandler, AZ for one of Adecco’s largest financial corporations clients.
Top reasons to work with Adecco:
+ Payday every Friday
+ Upskilling opportunities through the Adecco Aspire Academy
+ An opportunity to get hired on permanent with our client.
Job Details:
+ Length: Temp to hire opportunity.
+ Location: Chandler, AZ 85224
+ Pay: $21.00 per hour
+ Shift/Hours: Sun-Wed 10am-9pm / Tues-Sat 11:30am-8pm
+ This is an onsite position in Chandler, AZ
If you meet the qualifications APPLY now!
Requirements:
+ 2+ years of high volume Call Center Customer Service experience.
+ Must possess the skills to navigate between multiple screens and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
+ Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint
+ Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment
+ Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
+ Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise
+ Positive attitude that embracing coaching as an opportunity to improvement in current role
+ Ability to handle confidential matters and sensitive information in a responsible manner
Responsibilities:
+ Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call
+ 40-60 calls per day average
+ Deliver quality service by providing effective and efficient operations support for the assigned area’s internal business partners and/or external customers and potential clients
+ Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risk
+ Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research, and resolve issues with client accounts
+ Display passion, commitment and deliver an experience that improves our customers’ financial lives
:
As a Wealth Management Client Care Customer Service Representative, you will work in an inbound contact center providing exceptional service to our Merrill Wealth Management clients or branch office partners regarding their banking or brokerage accounts including credit and debit cards and small business accounts.
Client Service Representatives may handle inbound calls from clients, branch offices, banking centers, and/or various internal associates. CSR’s must handle all scenarios within the bank’s policies and procedures. The expectation of a CSR is to be actively engaged in a conversation with our client or internal partner while accurately processing through various systems in a timely and efficient manner.
Associates must be able to think critically to determine the best course of action to solve the issue at hand. Service and assist High Net Worth Clients with credit products in conjunction with website navigation and support. Handling requests such as Credit card payments, Rewards redemption, OLB Navigation, Risk Prevention, Documenting client concerns in detail
Pay Details: $21.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
Job tags
Salary
