Engineering Manager

Location

Brookfield, WI | United States

Job description

Job Type

Full-time

**This is an in-person position**NO remote option**

Why Choose a Career at SSR:

Discover a fulfilling career with SSR, where we foster a vibrant community of IT and business professionals dedicated to achieving success together. At SSR, we prioritize our people, crafting a culture and resources that empower you to thrive. With a diverse range of clients across various industries, SSR offers an array of exciting opportunities for you to make a meaningful impact and drive tangible results.

Here's why joining SSR is a smart move for your career:

· Limitless Growth Opportunities: We actively encourage our team members to expand their skillsets, fostering an environment where continuous learning and professional development are embraced.

· Collaborative Team Environment : Experience the support of a collaborative team that values knowledge-sharing and resource collaboration. Together, we achieve more.

· Inspiring Leadership: Benefit from effective leadership that actively engages with the team, providing guidance and support as you navigate your career path.

· Work/Life Harmony: Achieve the balance you seek with our flexible work arrangements, enabling you to manage your personal and professional life seamlessly.

· Meaningful Roles: Every team member plays a crucial role in propelling the company forward. Your contributions are valued, and you're an integral part of our success story.

SSR Total IT, an award-winning technology services firm that serves over 150 commercial clients, is seeking a motivated and technically experienced Engineering Manager for its Brookfield office. This person will provide the vision and leadership for our Engineering Infrastructure, Network Operations, and Help Desk teams. The SSR professionals in these roles design and implement infrastructure and security solutions for our clients, perform ongoing monitoring and patching, and resolve IT issues for client personnel. SSR’s clients are small and mid-sized companies, located primarily in greater Milwaukee.

To be successful in the role, this individual will be strategic, collaborative, and forward thinking. The ideal candidate will possess excellent client service skills, deep technical knowledge, and the ability to work both independently and as a manager. This individual will also possess 10-15 years of experience in the IT field, including management of at least 15 employees.

Typical duties include but are not limited to:

· Lead a team of technical personnel to drive projects and services to completion following standard SSR delivery procedures.

· Manage team members, including weekly work planning and review, performance evaluations, and individual growth and development plans.

· Manage the Technical Services department to defined metrics including client satisfaction, issue resolution rate, project adherence to schedules and budgets, departmental revenue, and profitability,

· Report weekly to CEO on team performance, opportunities, and issues.

· Lead the development of the Infrastructure Services strategy and technical roadmap.

· Oversee solution and service delivery from design to implementation.

· Understand client Service Level Agreements and coach team to execute customer expectations.

· Anticipate client needs and resolve escalated issues.

· Collaborate with Account Management in the scheduling, pricing, deal approval, and initiation of new projects.

· Continuously build knowledge of multiple technologies in the team.

· Coordinate technical documentation, project plans, and assist with estimations of effort.

· Review and approve system documentation for supported applications, including change control and validation documentation where required.

· Serve as the internal and external IT advocate/expert.

· Travel locally as appropriate for client visits.

Apply today to seize the opportunity to elevate your skills, gain valuable experience, and propel your career to new heights with SSR. Your journey towards professional success starts here.

Requirements

· Fundamental understanding of server technologies

· Active Directory design, management, and maintenance

· Microsoft Windows Server, Exchange, SQL, and SharePoint

· DNS, DHCP, and other server-side networking technologies

· VMWare, Hyper-V, and other virtualization technologies

· Storage solutions: SAN, NAS, Shared storage, ISCSI, Fiber Channel

· Security Solutions to support compliance such as ATP, MDR, MFA, SEIM, Phishing tools, etc.

· Fundamental understanding of firewalls, switches, and other networking technologies

· Cisco Meraki, SonicWALL, or other business-grade vendor solutions

· Disaster Recovery solutions and backup technologies

· Office365, Azure and other Cloud solutions

· Mobile operating systems (IOS, Android, Windows)

Experience

· Minimum 8 years’ experience managing technical teams of five or more IT professionals, preferably for a service provider organization supporting numerous clients and technologies.

· At least 10-15 years of experience in the IT industry

· Experience working with a hybrid and/or remote workforce.

Education

· Bachelor’s degree in engineering, computer science or another related field

Salary

$80,000-$120,000

Job tags

Salary

$80k - $120k